Vanessa DeLuca
St Paul,MN
Summary
Sales professional with 10 years of experience building customer relationships and exceeding targets. Skilled in identifying needs, delivering tailored solutions, and closing deals. Strong communicator and problem-solver with a proactive, team-focused approach.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
Unified Screening and Crushing
Eagan, MN
08.2025 - Current
- Responded to inbound customer inquiries regarding screening, crushing, and wear parts while providing accurate product information and recommendations.
- Processed quotes, sales orders, and purchase orders with high accuracy and attention to deadlines.
- Established strong relationships with contractors, equipment operators, and purchasing teams through reliable, solutions-focused service.
- Coordinated with production and logistics teams to verify availability, lead times, and shipping schedules.
- Maintained a robust pipeline by following up on open quotes to support sales objectives.
- Troubleshot issues related to product fit, order discrepancies, and urgent part needs to minimize customer downtime.
- Documented detailed records in CRM system while ensuring proactive communication throughout the order cycle.
- Supported outside sales team by identifying opportunities and preparing documentation for timely customer updates.
Training Manager
Doolittles Woodfire Grill
Eagan, MN
08.2021 - Current
- Head manager of training implementation while also serving and providing for customers
- Holding orientation classroom style training for new hires during on and off hours of business
- Collaborating with general managers, servers, and kitchen staff to provide the best onboarding experience possible
- Creating schedules using Hot Schedules App and working with server availability sheets
- Communicating via Hot Schedules, Microsoft Outlook, and phone calls
- Upselling variety of dishes based on weekly, monthly, and quarterly sales goals
- Named one of the top producing employees based on customer comment cards
- Working well in a fast-paced environment
- Problem solving if orders are incorrect from the kitchen and retaining customer relationships
- Handling payments via cash, credit card, and restaurant rewards
- Organizing orders and payments for multiple tables at once
Sales Associate
Eddie Bauer
Ames, IA
03.2017 - 03.2020
- Won 'Salesperson of the Month' six times throughout career
- Providing high quality customer service by educating patrons with information about products
- Upselling clothing and being the top producers on the floor consistently
- Utilizing Eddie Bauer software to look up returns, complete online orders, and look up products not in the store
- Packaging up online orders to be shipped out utilizing label makers, shipping software, and purchase order slips
Education
Some College (No Degree) - Fashion Merchandise And Design
Iowa State University
Ames, IASkills
- Results-Driven Mindset
- Customer Relationship Building
- Communication & Persuasion
- Problem Solving
- Adaptability and Learning Agility
- CRM and Tech Proficiency
- Time Management and Prioritization
- Conflict Resolution and De-Escalation
- Strong Work Ethic and Reliability
- Team Collaboration and Cross-Functional Support
Timeline
CSR - Customer Service Representative
Unified Screening and Crushing
08.2025 - Current
Training Manager
Doolittles Woodfire Grill
08.2021 - Current
Sales Associate
Eddie Bauer
03.2017 - 03.2020
Some College (No Degree) - Fashion Merchandise And Design
Iowa State University