Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Denovellis

South Jordan,UT

Summary

Dynamic Claims Representative with a proven track record at Optum, enhancing customer satisfaction through effective claims processing and resolution. Skilled in claims investigation and documentation review, I excel in team collaboration and problem-solving, streamlining workflows to boost efficiency and compliance. Committed to delivering exceptional service and fostering strong client relationships.

Financial professional with proven track record of delivering impactful results in client financial planning and investment strategies. Demonstrates strong team collaboration and adaptability, ensuring reliable performance in fluctuating environments. Skilled in financial analysis, customer relationship management, and compliance with regulatory standards. Known for effective communication, problem-solving abilities, and results-driven mindset.

Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.

Overview

5
5
years of professional experience

Work History

Claims Representative

Optum
08.2023 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Developed in-depth understanding of insurance policies and procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Analyzed claim trends to anticipate potential issues and proactively adjust processing strategies.

Financial Services Representative

Cyprus Credit Union
05.2023 - 08.2023
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Maintained updated records of all financial transactions to support traceability.

Team Leader Manager

Swig N' Sweets
03.2020 - 05.2023
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Worked on scheduling, KPI's, and ordering product.

Education

High School Diploma -

Herriman High School
Herriman, UT
06-2022

Skills

  • Microsoft office
  • Insurance claims review
  • Claims investigation
  • Time management
  • Team collaboration
  • Decision-making
  • Interpersonal communication
  • Documentation review
  • Claims processing
  • Customer service
  • Attention to detail
  • Active listening
  • Critical thinking
  • Teamwork and collaboration
  • Claims adjustment
  • Multitasking
  • Problem-solving
  • Reliability
  • Professionalism

Timeline

Claims Representative

Optum
08.2023 - Current

Financial Services Representative

Cyprus Credit Union
05.2023 - 08.2023

Team Leader Manager

Swig N' Sweets
03.2020 - 05.2023

High School Diploma -

Herriman High School

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Vanessa Denovellis