Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Vanessa Deonarayan

Richmond Hill

Summary

Seeking a position where I can use my exceptional customer service and administrative skills to enhance and elevate customers' experience. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

9
9
years of professional experience

Work History

Intake Coordinator

New Horizon Counseling Center
09.2024 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Enhanced office productivity by handling high volume of callers per day.

Administrative Assistant

Queens Dialysis at the Pavilion
02.2020 - 09.2024
  • Assist in admission and discharge of patients
  • Collaborate in weekly meetings with Nurse Managers, Social Worker and Dieticians to provide intake information and unit data
  • File and retrieve documents to assist Nurse Manager with daily tasks
  • Coordinate travel arrangements for patients to and from our facility as needed
  • Sort and distribute incoming and outgoing correspondence
  • Perform general office duties such as ordering supplies and maintaining records in medical database system
  • Facilitate day-to-day operations and specific tasks in a fast-paced environment.

Passenger Service Agent

Turkish Airlines
06.2018 - 02.2020
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation.

ADMINISTRATIVE ASSISTANT

DAVITA QUEENS DIALYSIS
01.2016 - 06.2018
  • Answering phone - Accurately taking messages and directing calls
  • Patient chart filing
  • Calling transportation companies and ambulance companies
  • Printing or obtaining patient records
  • Sending documents via scan or fax as directed
  • Date entry
  • Project support
  • Handling site requests for data and support
  • Overseeing and audit facility purchasing and inventory
  • Daily monitoring of faculty issues and follow ups.

CASHIER

UNITED PARCEL SERVICE (UPS)
10.2015 - 01.2016
  • Greets and assists customers consistently in order to maintain the highest level of customer service
  • Maintains and operates point-of-sale systems efficiently and accurately
  • Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning
  • Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety
  • Drives customer loyalty program participation, including sign ups and rewards processing at check-out
  • Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery.

Education

Some College (No Degree) -

NEW YORK CITY OF TECHNOLOGY
Brooklyn, NY

High School Diploma -

HILLCREST HIGH SCHOOL
Jamaica, NY

Skills

  • Spreadsheet Management
  • Filing
  • Appointment Scheduling
  • Data Entry
  • Clerical Support
  • Scheduling
  • Office Administration
  • Document Control
  • Data Collection
  • Phone Call Answering
  • Inventory Supplies
  • Administrative Operations
  • Computer Skills
  • Excel Spreadsheets
  • Microsoft Outlook
  • Reception Oversight
  • Records Administration
  • Filing and Data Archiving

Extracurricular Activities

Teaching Assistant Scholarly Program, 09/01/12, 06/01/13, Assist with classroom instruction and provide support and guidance to students, Maintain a supportive, safe and clean classroom environment, Design and implement a classroom system to track student progress, and take steps to ensure academic progress is where it should be, Work closely with the lead teacher to identify issues students are having and develop appropriate solutions

Timeline

Intake Coordinator

New Horizon Counseling Center
09.2024 - Current

Administrative Assistant

Queens Dialysis at the Pavilion
02.2020 - 09.2024

Passenger Service Agent

Turkish Airlines
06.2018 - 02.2020

ADMINISTRATIVE ASSISTANT

DAVITA QUEENS DIALYSIS
01.2016 - 06.2018

CASHIER

UNITED PARCEL SERVICE (UPS)
10.2015 - 01.2016

High School Diploma -

HILLCREST HIGH SCHOOL

Some College (No Degree) -

NEW YORK CITY OF TECHNOLOGY

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Vanessa Deonarayan