Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Diaz

Fontana,CA

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

25
25
years of professional experience

Work History

Classified Substitute

Jurupa Valley District
Jurupa Vallley, CA
11.2023 - Current
  • Answered telephones, directed calls, and took messages.
  • Inputted data from paper documents into electronic databases accurately and efficiently.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Performed clerical duties such as filing paperwork, photocopying documents, sorting mailings.
  • Collected and entered attandance data into system, maintaining complete confidentiality and accuracy.
  • Monitored office supplies inventory and placed orders when necessary.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Developed organizational filing systems for confidential customer records and reports.
  • Communicated with parents, students and teachers to answer questions and address complaints.
  • Verified student eligibility for absences, early dismissals, and tardies.
  • Managed school and student records to maintain integrity and accessibility.
  • Typed, formatted and edited correspondence and other documents.
  • Maintained confidentiality of all student records in accordance with applicable laws and regulations.
  • Answered inquiries from students, staff members, and parents and guardians related to attendance policies and procedures.

Booster Club President

Volunteer/ Jurupa Hills High School
Fontana , CA
07.2022 - Current
  • Promoted positive relationships between students by encouraging kindness and respect.
  • Organized and distributed materials needed for planned cheer activities.
  • Kept students safe and focused during off-site cheer event trips..
  • Oversaw safety and well-being of students under care during teacher absences.
  • Collected money from students for cheer activities.
  • Communicate with parents about cheer events.
  • Organize snack bar events.
  • Organize end of year banquet.

Cheer Coordinator

Fontana Pop Warner
Fontana, CA
06.2014 - 11.2020
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Coordinated routine design, props and music for performances.
  • Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
  • Reviewed team appearance, mental readiness and physical form before each game or event.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Kept records of necessary information following applicable regulations and best practice standards.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
  • Readied team to compete in tournaments and other special events.

Product Processing Supervisor

Best Buy
Hacienda Heights, CA
10.1999 - 03.2011
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Trained staff on material handling processes to reduce shipping times.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Developed weekly schedules for warehouse employees.
  • Prepared security reports to document and log theft, accidents and safety violations.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Revamped shelving, racks and bins to meet new planogram designs.
  • Trained, coached and managed team of sales and customer service professionals.
  • Upsold and down-sold products and services to meet specific customer needs.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Developed pricing promotions and markdowns to meet sales and margin targets.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Increased sales by 100% through targeted merchandising plans and stocking of desirable inventory.

Education

High School Diploma -

Mountain View High School
El Monte, CA
06.1998

Some College (No Degree) - Business

Rio Hondo College
Whittier, CA

Skills

  • Performance Evaluation and Monitoring
  • Team Leadership
  • Customer Service Management
  • Records Organization and Management

Languages

Spanish
Professional

Timeline

Classified Substitute

Jurupa Valley District
11.2023 - Current

Booster Club President

Volunteer/ Jurupa Hills High School
07.2022 - Current

Cheer Coordinator

Fontana Pop Warner
06.2014 - 11.2020

Product Processing Supervisor

Best Buy
10.1999 - 03.2011

High School Diploma -

Mountain View High School

Some College (No Degree) - Business

Rio Hondo College

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Vanessa Diaz