Vanessa Dibble
Muskegon,MI
Summary
Professional with a proven track record in customer service and problem-solving, honed across roles at First National Bank, The Bancorp and Avera McKennan. Excelled in fast-paced environments, demonstrating exceptional teamwork, empathy, and a willingness to learn. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a positive attitude and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Team Member
Chick-Fil-A
Norton Shores, MI
02.2023 - 12.2024
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Accurately took customers orders in a professional manner, while building relationships with returning guests.
- Kept track of a large volume of orders at one time, attention to detail in order to keep them in order to ensure guests received food in a timely manner.
- Worked in back of house, a very fast paced environment, was able to juggle multiple positions at one time.
Patient Care Technitian
Avera McKennan Hospital
Sioux Falls, SD
01.2022 - 12.2022
- Demonstrated ability to accurately document patient information in the Electronic Medical Record system.
- Developed strong relationships with patients by providing emotional support throughout their treatment process.
- Utilized problem-solving skills to help solve any issues that arose during dialysis treatments.
- Assisted with treatments by preparing equipment, setting up machines, and monitoring vital signs during procedure.
- Maintained a clean work environment while adhering to infection control protocols.
- Support role for Dialysis Technicians and Nurses, included assisting with patient transfers and running labs.
Fraud Analyst
The Bancorp, Inc
Sioux Falls, SD
11.2020 - 12.2021
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities.
- Performed investigations of suspected fraudulent activity based on established criteria.
- Investigated debit and credit card claims on behalf of merchant customers.
- Analyzed customer complaints to identify potential fraudulent activities.
- Job required attention to detail, as well as excellent communication skills with merchant customers and team members.
Business Solutions Specialist
First National Bank of Sioux Falls
Sioux Falls, SD
07.2018 - 11.2020
- First line in Business Banking ring group that assisted business customers and bankers with online banking services.
- Trained users on new technologies or procedures related to business solutions implemented.
- Assisted customers with setting up payroll via ACH through Quickbooks and other payroll applications.
- Performed wire transfers for both Business and Consumer accounts.
- Assisted with other business products such as Credit Card machines and Check Scanners.
- Built relationships with each business owner in order to further assist in helping keep their business running smoothly.
- Worked in a fast-faced environment. Each phone call was different, greatly strengthened my ability to multi-task and problem solve quickly.
Business Solutions Assistant
First National Bank of Sioux Falls
Sioux Falls, SD
07.2017 - 07.2018
- Performed callbacks to verify ACH files that were submitted for payroll purposes or other transfer needs.
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
- Provided administrative support to team members and management in daily tasks.
- Took notes in weekly meetings to send report to Business Solutions Manager with any issues that had been brought to our attention.
Teller
First National Bank of Sioux Falls
Sioux Falls, SD
07.2016 - 07.2017
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Gathered incoming mail that had been received the night before and processed any loan payments that had been received.
- Ensured all customer data was kept confidential according to bank policy standards.
- Assisted managers in bank opening and closing procedures.
Cashier/Customer Service
Hy-Vee
Sioux Falls, SD
08.2013 - 07.2016
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash drawers, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Assisted with Western-Union transfers, requiring very close attention to detail.
Skills
- Positive attitude
- Customer service
- Empathy
- Teamwork and collaboration
- Problem-solving
- Money handling
- Computer skills
- Willingness to learn
- Reliability
Timeline
Team Member
Chick-Fil-A
02.2023 - 12.2024
Patient Care Technitian
Avera McKennan Hospital
01.2022 - 12.2022
Fraud Analyst
The Bancorp, Inc
11.2020 - 12.2021
Business Solutions Specialist
First National Bank of Sioux Falls
07.2018 - 11.2020
Business Solutions Assistant
First National Bank of Sioux Falls
07.2017 - 07.2018
Teller
First National Bank of Sioux Falls
07.2016 - 07.2017
Cashier/Customer Service
Hy-Vee
08.2013 - 07.2016