Summary
Overview
Work History
Skills
Timeline
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Vanessa Dibble

Muskegon,MI

Summary

Professional with a proven track record in customer service and problem-solving, honed across roles at First National Bank, The Bancorp and Avera McKennan. Excelled in fast-paced environments, demonstrating exceptional teamwork, empathy, and a willingness to learn. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a positive attitude and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Team Member

Chick-Fil-A
02.2023 - 12.2024
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Accurately took customers orders in a professional manner, while building relationships with returning guests.
  • Kept track of a large volume of orders at one time, attention to detail in order to keep them in order to ensure guests received food in a timely manner.
  • Worked in back of house, a very fast paced environment, was able to juggle multiple positions at one time.

Patient Care Technitian

Avera McKennan Hospital
01.2022 - 12.2022
  • Demonstrated ability to accurately document patient information in the Electronic Medical Record system.
  • Developed strong relationships with patients by providing emotional support throughout their treatment process.
  • Utilized problem-solving skills to help solve any issues that arose during dialysis treatments.
  • Assisted with treatments by preparing equipment, setting up machines, and monitoring vital signs during procedure.
  • Maintained a clean work environment while adhering to infection control protocols.
  • Support role for Dialysis Technicians and Nurses, included assisting with patient transfers and running labs.

Fraud Analyst

The Bancorp, Inc
11.2020 - 12.2021
  • Reviewed and analyzed customer accounts for fraud risk and suspicious activities.
  • Performed investigations of suspected fraudulent activity based on established criteria.
  • Investigated debit and credit card claims on behalf of merchant customers.
  • Analyzed customer complaints to identify potential fraudulent activities.
  • Job required attention to detail, as well as excellent communication skills with merchant customers and team members.

Business Solutions Specialist

First National Bank of Sioux Falls
07.2018 - 11.2020
  • First line in Business Banking ring group that assisted business customers and bankers with online banking services.
  • Trained users on new technologies or procedures related to business solutions implemented.
  • Assisted customers with setting up payroll via ACH through Quickbooks and other payroll applications.
  • Performed wire transfers for both Business and Consumer accounts.
  • Assisted with other business products such as Credit Card machines and Check Scanners.
  • Built relationships with each business owner in order to further assist in helping keep their business running smoothly.
  • Worked in a fast-faced environment. Each phone call was different, greatly strengthened my ability to multi-task and problem solve quickly.

Business Solutions Assistant

First National Bank of Sioux Falls
07.2017 - 07.2018
  • Performed callbacks to verify ACH files that were submitted for payroll purposes or other transfer needs.
  • Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
  • Provided administrative support to team members and management in daily tasks.
  • Took notes in weekly meetings to send report to Business Solutions Manager with any issues that had been brought to our attention.

Teller

First National Bank of Sioux Falls
07.2016 - 07.2017
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Gathered incoming mail that had been received the night before and processed any loan payments that had been received.
  • Ensured all customer data was kept confidential according to bank policy standards.
  • Assisted managers in bank opening and closing procedures.

Cashier/Customer Service

Hy-Vee
08.2013 - 07.2016
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash drawers, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Assisted with Western-Union transfers, requiring very close attention to detail.

Skills

  • Positive attitude
  • Customer service
  • Empathy
  • Teamwork and collaboration
  • Problem-solving
  • Money handling
  • Computer skills
  • Willingness to learn
  • Reliability

Timeline

Team Member

Chick-Fil-A
02.2023 - 12.2024

Patient Care Technitian

Avera McKennan Hospital
01.2022 - 12.2022

Fraud Analyst

The Bancorp, Inc
11.2020 - 12.2021

Business Solutions Specialist

First National Bank of Sioux Falls
07.2018 - 11.2020

Business Solutions Assistant

First National Bank of Sioux Falls
07.2017 - 07.2018

Teller

First National Bank of Sioux Falls
07.2016 - 07.2017

Cashier/Customer Service

Hy-Vee
08.2013 - 07.2016

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Vanessa Dibble