Vanessa Dill
Soddy Daisy,Tennessee
Summary
Goal-oriented team player with strong initiative and focus on delivering high-quality results. Experienced in customer service and account maintenance. Seeking new professional opportunities to develop new skills and contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Bank Teller
Southeast Bank
Dayton, Tennessee
09.2024 - Current
- Verifying the identity of customers prior to performing financial transactions for them, such as withdrawals, deposits, check cashing, or the payment of their loans.
- Assisting customers with inquiries regarding debit card transactions, including helping them dispute fraudulent transactions.
- Preparing both official and loan checks based on the customer's needs.
- Balancing teller drawers regularly throughout the day, according to established procedures.
- Using a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
- Cross-selling bank products by addressing inquiries and informing customers of new services and promotions.
Financial Service Consultant
Tennessee Valley Federal Credit Union
Chattanooga, Tennessee
05.2019 - 07.2023
- Verifying the identity of members prior to performing financial transactions for them, such as withdrawals, deposits, check cashing, or the payment of their loans.
- Assisting members in troubleshooting issues occurring with their online banking, both in person, and over the phone.
- Assisting members with inquiries regarding debit card transactions, which would include disputing fraudulent charges, and blocking or creating new debit cards for them as needed.
- Working at multiple branches in my role as a teller before transferring to a fully remote position with the Live Line (call center), where I continued to perform teller functions over the phone.
Culinary Production /Restaurant Server
Olive Garden Italian Restaurant
Chattanooga, Tennessee
09.2018 - 04.2019
- Greeting guests upon their arrival at the table, prior to taking their orders.
- Exhibiting proficiency in both time management and attention to detail when delivering appetizers, salads, soups, and entrées to various guests at multiple tables, while also seeing to the refills of their beverages.
- Preparing sauces and soups in large kettles prior to transferring them to individual vacuum-sealed bags, and monitoring the temperatures to meet the expectations of food regulation and safety.
- Communicating effectively with kitchen staff regarding order status updates.
- Assisting in preparing salads, appetizers and desserts to speed up food service.
Production Member/Customer Service
Champion Cleaners
Chattanooga, Tennessee
10.2016 - 09.2018
- Greeting customers both at the front counter and drive-thru upon arrival, prior to noting any concerns regarding the garments in need of cleaning.
- Providing excellent customer service while maintaining customer order accuracy.
- Setting up and operating production equipment according to daily work orders and the specific protocols of the company, while meeting all safety procedures required.
Building Manager
Red Bank Cumberland Presbyterian Church
Red Bank, Tennessee
08.2015 - 10.2016
- Overseeing daily operations of the facility while ensuring all needs regarding the maintenance and upkeep of the building are met accordingly.
- Performing janitorial functions on all floors of the building, in accordance with the schedule provided.
Electronic Medical Records Scanner
Galen Medical Group
Chattanooga, Tennessee
03.2012 - 09.2014
- Scanning patient charts into the computer system prior to sorting them based on the preferences of each individual primary care physician.
- Maintaining confidentiality of patient information according to HIPAA regulations.
- Fetching and replacing existing paper charts from filing cabinets, per staff request.
- Escorting patients to the adjoining hospital upon admission, as needed.
Education
High School Diploma -
Red Bank Regional High School
Red Bank, Tennessee05.2009
Skills
- Exceptional customer service skills
- Patience and empathy
- Transaction processing accuracy
- Phone etiquette
- Trustworthiness and integrity
- Multitasking and organization
- Experienced in account maintenance and transaction processing
- Effective communication and problem-solving abilities
- Information gathering
- Cash handling
- Written documentation
- Financial services
- Issue Resolution
- Cross-selling
- Data inputting
Timeline
Bank Teller
Southeast Bank
09.2024 - Current
Financial Service Consultant
Tennessee Valley Federal Credit Union
05.2019 - 07.2023
Culinary Production /Restaurant Server
Olive Garden Italian Restaurant
09.2018 - 04.2019
Production Member/Customer Service
Champion Cleaners
10.2016 - 09.2018
Building Manager
Red Bank Cumberland Presbyterian Church
08.2015 - 10.2016
Electronic Medical Records Scanner
Galen Medical Group
03.2012 - 09.2014
High School Diploma -
Red Bank Regional High School
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