VANESSA DILLARD
Plano,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Delta Air Lines
10.2022 - Current
- Assist passengers with new and existing flight reservations
- Complete Check-in process including bag drop
- Answer questions regarding domestic and international travel requirements
- Provide exceptional options when flights are impacted involuntarily
- Adhere to all Delta and U.S
- Department of Transportation (DOT) compliance requirements.
Customer Engagement Specialist/Premium Sales and Services
Delta Air Lines
07.2021 - 10.2022
- Assist passengers with new booking or existing flight reservations
- Answer questions regarding domestic and international travel requirements
- Provide exceptional options when flights are impacted involuntarily
- Adhere to all Delta and U.S
- Department of Transportation (DOT) compliance requirements.
Customer Service Advocate
Alliance Data Systems
06.2013 - 12.2021
- Assist credit card account holders with questions and concerns regarding billing, update and verify customer profile information, authorization on purchases on behalf of retail store sale associates
- Provided accurate and appropriate information in response to consumer inquiries.
- Determine customer needs by asking relevant questions and listening actively to the responses.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Medical Reception Technician
CSL Plasma
02.2019 - 10.2020
- Assist qualified donors in completing the screening process
- Followed screening procedures for new donors and or lapsed donors
- Answer basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight and temperature
- Perform finger sticks to obtain samples to obtain donor’s hematocrit and total protein levels
- Answer incoming calls and transfer to appropriate staff members
- Maintain compliance with Standard Operating Procedures.
Education
High School Diploma -
North Kansas City Adult Education
Kansas City, MO2019
Skills
- Self-driven
- Troubleshooting
- Outstanding Communication Skills
- Computer software savvy
- Friendly
- People person
- High standards
- Conflict resolution
- Problem solver
- Critical thinker
- Understanding Customer Needs
Timeline
Customer Service Agent
Delta Air Lines
10.2022 - Current
Customer Engagement Specialist/Premium Sales and Services
Delta Air Lines
07.2021 - 10.2022
Medical Reception Technician
CSL Plasma
02.2019 - 10.2020
Customer Service Advocate
Alliance Data Systems
06.2013 - 12.2021
High School Diploma -
North Kansas City Adult Education
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