Vanessa Dionne
Valencia,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
24
24
years of professional experience
4
4
Certification
Work History
Site Supervisor/Assistant Site Supervisor CDC
Family Focus Parkview
Visalia, CA
10.2021 - 03.2024
- Supervised projects to uphold schedule requirements and quality demands.
- Tracked material usage and contractor hours to align projects with budgets.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
- Oversaw day-to-day activities of preschool.
- Handled admission and placement of new students.
- Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
- Conducted rigorous interview and hiring process to deliver qualified teaching staff for parents and students.
- Planned large-scale preschool events.
- Developed preschool curriculums in accordance with regional laws.
- Improved on school curriculum and policies by conducting research on developments in early childhood education and integrating findings during planning.
- Designed yearly budget based on previous year's experience and forecasting.
- Developed annual budget by assessing teacher and program needs and implementing cost-effective solutions.
- Wrote newsletters and email to communicate monthly activity schedules to parents.
- Reported health concerns and posted health warnings in case of illness.
- Led team-building exercises for staff to improve communication and teamwork.
- Planned weekly menus for 65 children following nutritional and allergen guidelines.65
- Planned weekly menus for 10 children following nutritional and allergen guidelines.
- Mailed parents quarterly educational assessments to show progression.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Managed school's social media accounts to promote positive image to area families.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Abided by local regulations and safety protocols.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Updated daily bulletin board with children's artwork and accomplishments.
- Developed well-managed classroom of 25 children.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Maintained attendance records.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Administered and documented results of student assessments.
- Created safe, developmentally-appropriate environment for 25 children through implementation of age appropriate activity and discipline.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Ensured that all personnel wore appropriate personal protective equipment while working at construction sites.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
- Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Prepared detailed cost estimates for materials needed for various projects.
- Coordinated material deliveries from suppliers according to project needs.
- Provided guidance and support to contractors on technical matters related to their scope of work.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
Senior Universal Service Representative
Valley Strong Credit Union
Visalia, CA
09.2020 - 06.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
Lead Teacher, Three-Year-Olds Classroom
Wonderful Education
Avenel, CA
05.2019 - 03.2020
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Worked with teachers to design interactive lessons and increase student success.
- Communicated objectives for lessons, units and projects to students and parents.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Researched books and supplemental materials to use with lesson plans.
- Handled and resolved disciplinary issues according to district protocols.
- Planned field trips and classroom events to enhance learning through fun activities.
- Liaised between parents and administrative staff to clarify classroom and student objectives.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
Site Supervisor
Carousel Nursery School
Coalinga, CA
10.2015 - 04.2019
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Sustained ideal staff-to-student ratio in center licensed for 96 children aged 2 through 10.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Managed school's social media accounts to promote positive image to area families.
- Established and enforced modern educational standards to support student needs.
- Interpreted government codes to meet safety and security codes.
- Recruited and trained top-quality educators and support staff to maximize program success.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Directed committees of specialists, volunteers and staff to provide technical assistance for childcare programs.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Created staffing and facility requirements to support educational offerings.
Preschool Lead Teacher
West Hills College CDC
San Joaquin, CA
10.2007 - 03.2012
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Administered and documented results of student assessments.
- Incorporated music and art activities to encourage creativity and expression.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Increased student academic performance by diversifying teaching techniques.
- Used crowd management techniques to create safe and secure childcare environment.
- Recognized early signs of emotional or developmental problems in children.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Conducted phone interviews with parents.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Established indoor and outdoor safe play environments for toddler-age children.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
Bank Branch Manager
Union Bank of California
Coalinga, CA
06.2000 - 11.2005
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Networked within communities to identify and capitalize on business opportunities.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
GED -
Coalinga High School
Coalinga, CA04.1983
Associate of Arts - Child Development
West Hills College - Coalinga
Coalinga, CA05.2011
Bachelor of Arts - Child Development Administration
Ashford University
San Diego, CASkills
- Recruiting and hiring
- Customer relations
- Staff training and development
- Quality management systems
- Hiring and staffing
- Program creation and implementation
- Profit and loss analysis
- Social skills development
- Effectively work with parents
- Effective listening
- Calm and patient
- CPR/First-aid certified
- Excellent classroom management
- Training in food handling preparation
- Schedule creation and maintenance
- Safety precautions
- Lesson planning
- Childcare requirements
- Training and development
- Staff development
- Conflict resolution techniques
Certification
- Child Development Site Supervisor Permit issued issue by the Commission on Teacher Credentialing.
- Pediatric Plus CPR and First Aide Certification.
- Teachstone Certificate, 10-unit Looking at Class rooms online program.
- My Teaching Partner Certificate, professional development focusing on effective teacher-child interactions,
Timeline
Site Supervisor/Assistant Site Supervisor CDC
Family Focus Parkview
10.2021 - 03.2024
Senior Universal Service Representative
Valley Strong Credit Union
09.2020 - 06.2021
Lead Teacher, Three-Year-Olds Classroom
Wonderful Education
05.2019 - 03.2020
Site Supervisor
Carousel Nursery School
10.2015 - 04.2019
Preschool Lead Teacher
West Hills College CDC
10.2007 - 03.2012
Bank Branch Manager
Union Bank of California
06.2000 - 11.2005
GED -
Coalinga High School
Associate of Arts - Child Development
West Hills College - Coalinga
Bachelor of Arts - Child Development Administration
Ashford University
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