Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Donias

McKinney

Summary

Sales professional with proven success at AT&T Corporate Center, specializing in customer satisfaction and sales strategies. Increased revenue through strong relationship building, effective communication, and analytical problem-solving. Goal-oriented and collaborative, consistently delivering exceptional service and fostering client loyalty in dynamic environments.

Overview

16
16
years of professional experience

Work History

Sales Associate

AT&T Corporate Center
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Leasing Consultant

Ryland Homes
05.2022 - 2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.

Assistant Interior Designer

Brandi Renee Designs
01.2016 - 2018
  • Advised clients on comfort and durability of various fixtures, materials and surface coverings.
  • Maintained knowledge of constantly changing interior design trends and products.
  • Prepared cost and material estimates prior to advising on marketing matters and real estate design layouts.
  • Completed minor room adjustments to freshen up environments.
  • Completed client consultations and worked with architects to define needs and style preferences for new office spaces.
  • Arranged furniture to facilitate traffic flow and design objectives.
  • Created training plans and developed materials for design training classes.
  • Designed spectacular interiors for specialty exhibits at museums and trade shows.
  • Coordinated with vendors to ensure timely delivery of materials, minimizing project delays and cost overruns.

Business Owner

Innovative Customs LLC
12.2009 - 2012
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

Education

Bachelor of Science - Interior Architecture & Design

Academy of Art University
San Francisco, CA

Associate of Arts -

Art Institute of Pittsburgh
Pittsburg, CA

High School Diploma -

Castleberry High School
Fort Worth, TX
05.2005

Skills

  • Customer satisfaction strategies
  • Collaborative teamwork
  • Effective time management
  • Analytical problem solving
  • Multi-tasking abilities
  • Listening proficiency
  • People skills
  • Sales proficiency
  • Goal-driven mindset
  • Adaptable scheduling
  • Communication skills in writing and speech
  • Retail operations management

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

AT&T Corporate Center
07.2023 - Current

Leasing Consultant

Ryland Homes
05.2022 - 2022

Assistant Interior Designer

Brandi Renee Designs
01.2016 - 2018

Business Owner

Innovative Customs LLC
12.2009 - 2012

Bachelor of Science - Interior Architecture & Design

Academy of Art University

Associate of Arts -

Art Institute of Pittsburgh

High School Diploma -

Castleberry High School

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