Vanessa Dorsey
Rosedale,Md
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Receptionist
Pro Medica Senior Care
10.2022 - 07.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient insurance, demographic, and health history to keep information current.
Travel Agent
Archer Travel Services
04.2022 - 06.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Account Management
Comcast
10.2021 - 12.2021
- Answering a large amount if calls
- Assist with billing issues
- Upgrade cable packages, home security and internet.
Customer Service Rep
Ashley Furniture Homestore
01.2020 - 08.2021
- Staying up to date on customers' furniture orders
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Scheduling deliveries and explaining delivery procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeping
Red Roof Inn
06.2019 - 08.2019
- Restocking cleaning carts for the day
- Assist with cleaning hotel hallways and bathrooms
- Room tidying and organizing.
Warehouse Associate
Macys
09.2018 - 01.2020
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Team Member (Temporary position)
Target
06.2018 - 09.2018
- Worked overnight to remodel the store
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Housekeeper
Lorien
04.2018 - 06.2018
- Clean and stock patients rooms according to standards
- Got familiar with patients, families and built relationships with them.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Housekeeper
Extended Stay Of America
08.2017 - 01.2018
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Handled requests for extra linens, toiletries and other supplies.
Seasonal Worker
Kohls
08.2016 - 01.2017
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Followed safety protocols while handling hazardous materials.
Warehouse Associate
First Team Staffing (Sephora)
06.2016 - 08.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Cashier
Chipotle
12.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
Cashier/Server
Boston Market
11.2014 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
GED -
Harford Community College
Edgewood, MD12.2013
Diploma -
Edgewood High School
Edgewood, MD05.2011
Skills
- Verbal and Written Communication
- PC Proficiency
- Account Management
- Critical Thinking
- Call Transfers
- HIPAA Guidelines
- Data Entry
- Collecting Information
- Strong Problem Solver
- Updating Client Data
- Staff Training
- Retail Sales Customer Service
- Typing Proficiency
References
- Candice Caccavalla, Office Manager at Ashley Furniture, (443)269-6934
- Barb Smith, Store Manager at Ashley Furniture, (410)350-9710
- Latasha Christy, Coworker at Macys, (347)409-6902
- Antonia Clinton, Coworker at Target, (667)755-3410
Timeline
Receptionist
Pro Medica Senior Care
10.2022 - 07.2023
Travel Agent
Archer Travel Services
04.2022 - 06.2022
Account Management
Comcast
10.2021 - 12.2021
Customer Service Rep
Ashley Furniture Homestore
01.2020 - 08.2021
Housekeeping
Red Roof Inn
06.2019 - 08.2019
Warehouse Associate
Macys
09.2018 - 01.2020
Team Member (Temporary position)
Target
06.2018 - 09.2018
Housekeeper
Lorien
04.2018 - 06.2018
Housekeeper
Extended Stay Of America
08.2017 - 01.2018
Seasonal Worker
Kohls
08.2016 - 01.2017
Warehouse Associate
First Team Staffing (Sephora)
06.2016 - 08.2016
Cashier
Chipotle
12.2015 - 01.2016
Cashier/Server
Boston Market
11.2014 - 11.2015
GED -
Harford Community College
Diploma -
Edgewood High School
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