Vanessa Ash
Portsmouth,OH
Summary
Customer-oriented Store Manager offering years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Leadership with Moxie.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Rural King
New Boston, OH
02.2024 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Medical Biller
Portsmouth Emergency Ambulance Service
Portsmouth, OH
05.2019 - 09.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Submitted appeals using provider portals and phone communication.
- Reviewed claims for coding accuracy.
- Input details into accounts and tracked payments.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Maintained accurate patient data in electronic health records system.
- Provided training and support to new staff members regarding billing processes.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
Operations Manager
Rural King
New Boston, OH
11.2020 - 02.2024
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Created detailed reports on the performance of individual departments within operations.
Store Manager
Dollar General
Lucasville, OH
12.2016 - 05.2019
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
High School Diploma -
Portsmouth High School
Portsmouth, OH06-1996
Skills
- Competitor Monitoring
- POS Systems
- Store Merchandising
- Supply Ordering
- Shift Scheduling
- Employee Training
- Customer Service Management
- Operations Management
- Retail Inventory Management
- Team Development
- Promotional planning
- Talent Recruitment
- Risk Management
- Loss Prevention
- Sales Promotions
- Multitasking and Organization
- Vendor Management
- Strategic thinker
- Security System Monitoring
- Performance Reviews
- Reliable
- Outstanding communication skills
- Operations
- Special Events
- Product Merchandising
- Staff Supervision
- Policies and Procedures
- Employee Scheduling
- Delegating Work
- Accurate Cash Handling
- Opening and closing procedures
- Problem-Solving
- Customer Service
- MS Office proficient
- Training and mentoring
- Inventory Management
- Bank and Safe Deposits
- Staff Management
- Recruitment and hiring
- Team Leadership
- Employee Terminations
- Loss Prevention Procedures
- Leading Staff Meetings
- Inventory Control
- Customer Relations
- Advertising and marketing
- Sales professional
- Friendly and Positive
Accomplishments
- Assistant Manager of the Year 2023
- District KPI Winner February 2024
Certification
- Ohio Driver's License
References
References available upon request.
Timeline
Store Manager
Rural King
02.2024 - Current
Operations Manager
Rural King
11.2020 - 02.2024
Medical Biller
Portsmouth Emergency Ambulance Service
05.2019 - 09.2024
Store Manager
Dollar General
12.2016 - 05.2019
High School Diploma -
Portsmouth High School
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