Vanessa Doyle
Sharon Hill,PA
Summary
Enthusiastic individual with proven track record of enhancing customer satisfaction and streamlining administrative processes, showcasing strong organizational skills and proficiency. Offering engaging and pleasant personality combined with strong background in building customer relationships. Ability to work independently and within teams. Demonstrates a self-motivated approach, contributing to a positive and results-driven work environment. Excellent inter-personal skills.
Overview
18
18
years of professional experience
Work History
Receptionist/Administrative Assistant
Tastepoint By IFF
02.2022 - Current
- Monitors lobby supplies and maintains adequate inventory.
- Arranges rapid office equipment repair and maintenance with vendors.
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answers multi-line phone system, routing calls, delivering messages to staff via building intercom system, and greets visitors.
- Supports room reservations, agenda preparation and calendar maintenance for internal programs, meetings and events.
- Arranges catering, conference room reservations, plant tours, and gift bags for client visits.
- Works hand in hand with on site security guard to monitor premises, screen visitors, update logs and issue security badges.
- Handles client correspondence and tracks records to foster office efficiency.
- Sorts and distributes office mail, recording incoming check payments for corporate records and forwarding them to the appropriate lockboxes.
- Partners with Accounts Payable to insure timely payment of incoming bills.
- Continues in limited capacity as Technical Writer/Sales Coordinator, previous position at Apex Systems Temp Agency, handling overflow of customer requests pertaining to Regulatory and Quality documents via internal systems and acted as liaison between customers and internal teams.
- Monitors Regulatory mailbox, forwarding emails to appropriate departments and/or personnel.
- Facilitates transfer and organization of Quality batch sheets from physical to electronic form.
- Maintains Cintas account, placing uniform orders for new and existing employees.
Technical Writer/Sales Coordinator Temp
Apex Systems
10.2021 - 02.2022
- Compiled client profiles and entered information into operating system.
- Communicated with Account Managers and Brokers to gather information regarding customer requests.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Liaised with customers, management, lab, marketing, production, customer service, and creative team to better understand customer needs and request appropriate solutions.
- Worked with Regulatory Dept to obtain appropriate documentation for customer products.
- Handled set up and catering for customer visits in office.
Personal Shopper
Giant Foods Store
08.2021 - 06.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Team Lead Merchandiser
Macy's
08.2014 - 03.2021
- Stocked merchandise, arranging according to planograms, creating attractive displays per Macy's merchandising guidelines
- Supported promotional plans by updating signage with price changes
- Greeted customers and directed to requested products
- Assisted customers by finding items quickly and with enthusiasm
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Readied items for sales floor stocking by removing packaging and placing on carts and rolling bars
- Boosted store sales by persuasively cross-selling items
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Maintained current knowledge of planograms to effectively merchandise products
- Merchandised an average of 20 rolling bars per shift
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize sales.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Monitored and analyzed sales records and consumer purchasing trends.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Assisted with training and orientation of new employees.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Answered questions on sales floor with knowledgeable responses.
- Recorded contact information of customers and potential customers.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Troubleshot any issues and escalated issues to proper department.
- Answered inbound general inquiry calls from interested customers.
- Provided information about available products and services including membership details and purchase advantages.
Online Gaming/Developer Support
Bigpoint GmbH
09.2011 - 03.2013
- Worked on a volunteer basis
- Promoted from Chat Moderator to Forum Moderator to Super Moderator
- Additionally advanced to ticket support
- New volunteer training
- Troubleshoot bug related issues in game updates
- Submitted follow up documentation to developers
- Organized and maintained player generated idea pool for developers
- Acted as spokesperson to administration involving player issues
- Exercised strong mediation skills
- Compiled weekly reports on general morale including specific personal and community concerns
In-Home Care Provider
Self
07.2006 - 09.2009
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Shopped for groceries regularly in order to keep house stocked with necessities
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Liaised with key accounts to deliver targeted administrative support, including estate, household and property management
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Scheduled and accompanied clients to medical appointments
Education
GED -
Delaware County Community College
Media, PA2013
New Choices Career Development Program -
Delaware County Community College
Media, PA2013
Associate of Arts - Current Student
Delaware County Community College
Media, PASkills
- Customer relations
- POS systems
- Retail support
- Self-motivated
- Microsoft Teams
- Microsoft Office Suite
- Administrative Support
- Confidentiality and Data Protection
- Strong Organizational Skills
Community Involvement
Temple University Night Owls Band - Soprano/Bass Clarinetist in community based ensemble. Biannual concert performances at the historic Temple University Baptist Church
Timeline
Receptionist/Administrative Assistant
Tastepoint By IFF
02.2022 - Current
Technical Writer/Sales Coordinator Temp
Apex Systems
10.2021 - 02.2022
Personal Shopper
Giant Foods Store
08.2021 - 06.2022
Team Lead Merchandiser
Macy's
08.2014 - 03.2021
Online Gaming/Developer Support
Bigpoint GmbH
09.2011 - 03.2013
In-Home Care Provider
Self
07.2006 - 09.2009
GED -
Delaware County Community College
New Choices Career Development Program -
Delaware County Community College
Associate of Arts - Current Student
Delaware County Community College
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