Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Ducksworth

Summary

Professional banking specialist with expertise in managing client relationships and offering comprehensive financial guidance. I possess versatile skills in financial services, project management, and problem-solving. I bring a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Committed and driven, I provide excellent customer service, passionately providing sound financial knowledge, and assisting clients in reaching their financial goals.


Overview

8
8
years of professional experience

Work History

Relationship Banker

TRUIST
03.2023 - Current


  • Manage a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
  • Collaborate with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.
  • Handle any conditions sent from underwriting departments.
  • Maintain compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
  • Achieve excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthen client relationships by providing personalized banking solutions and excellent customer service.
  • Maintain up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assist customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Assist in training new hires, sharing best practices and imparting valuable industry knowledge.
  • Coordinate effectively with third-party vendors such as appraisers or title companies for seamless transactions.
  • Facilitate smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
  • Maintain accuracy in data entry, ensuring error-free loan applications for faster approvals.
  • Analyze credit reports to determine eligibility of applicants and capacity for loan products.
  • Facilitate communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

Universal Banker

TRUIST
09.2019 - 03.2023
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Loan Advisor

BridgeCrest Financial
01.2017 - 12.2018
  • Provided excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations.
  • Contacted or attempted contact with customers who are delinquent.
  • Maintained positive working relationships with customers and the Loan Servicing team.
  • Handled customers' accounts and advising on loans and payments.
  • Met or exceeded production while cold dialed customer's, getting customer's updated on payment's, and clearing books of customer accounts daily.

Education

Henderson State University
Arkadelphia, AR
08.2011

High School Diploma -

Hebron High School
Carrollton, TX
05.2008

Skills

  • Clear and Concise Communications
  • Loan Origination
  • Customer Relationship Management
  • Active Listening
  • Conflict Resolution
  • Interpersonal Communication
  • Policy Development and Implementation
  • Compliance, Banking Laws, and Regulations
  • Reliable and Responsible

Timeline

Relationship Banker

TRUIST
03.2023 - Current

Universal Banker

TRUIST
09.2019 - 03.2023

Loan Advisor

BridgeCrest Financial
01.2017 - 12.2018

Henderson State University

High School Diploma -

Hebron High School

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Vanessa Ducksworth