Vanessa Dyson
San Francisco,CA
Summary
Experienced and dedicated professional with a strong commitment to delivering exceptional patient care. Skilled in managing multiple priorities and leading teams to success. Thrives in fast-paced environments. Positive can-do attitude and organized approach enable effective handling of challenges and meeting deadlines. Collaborative and team-focused leader prioritizing building relationships based on trust and transparency, fostering a supportive and productive work environment.
Overview
14
14
years of professional experience
Work History
Director of Youth Engagement
United House of Prayer for all People
10.2010 - Current
- Teamwork and collaboration.
- Client Relations.
- Performance Tracking.
- Expense Control.
- Issue Resolution.
- Team Training.
- Schedule Management.
- Microsoft Office Suite.
- Customer service.
- Scheduled maintenance repairs.
- Coordinated with vendors for construction.
- Built a calendar and spreadsheet to keep track of the schedule and invoices.
- Documented legal minutes.
- Expense reports for year-end billing.
- Work with the Department Chair, members of the Executive and Finance Committees, and the finance team to develop financial reports for the Department.
- Collaborate with the finance team to make refinements, and streamline monthly reporting.
- Review monthly financial reports with the Department Chair, Practice Group Leaders, and Finance Partners, and identify trends and developments that require attention and action.
- Supervised a staff of 15 with various tasks.
- Aided children aged 0 to 20 years old with activities, programs, and concerts by motivation.
- Accounts Receivable and Payable.
- Managed multiple accounts.
- Non-profit/volunteer
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Site Manager
NES Healthcare
01.2024 - 11.2024
- Managed the hospitalist and Emergency Department.
- Scheduled doctors for hospital stretches in QGenda.
- Coordinated interviews in person and via Teams.
- Held meetings with administrators and stakeholders for better staffing models.
- Members were knowledgeable about company policies and billing systems.
- Utilized Evident for pulling medical records as needed to support patient billing.
- Audited all charges from hospitalists and emergency physicians against patient charts to ensure all billing was accurate and appropriate.
- I worked directly with the Site Medical Director and other areas of the hospital to ensure that provider metrics were being met.
- Conducted regular site meetings with the Hospitalist and Emergency Department teams for efficient problem-solving and progress updates on hospital initiatives.
- Collaborated with various stakeholders in the hospital to ensure the best care for patients.
- Collaborated with medical staffing coordinators, ensuring the accuracy of provider documentation and licensing.
- Ensured that answers were addressed regarding Joint Commission, county, and state officials' visits.
Administrative Assistant III
University of California, San Francisco
09.2022 - 03.2023
- Responsible for BearBuy purchasing, which utilizes the UCSF campus eProcurement system used for purchasing goods and services, submitting reimbursements through MyExpense, and providing general faculty support.
- Order all laboratory supplies, and act as the Bear buy requester for the labs for all orders.
- Organized travel plans through Concur.
- Processing travel payments utilizing departmental speed types or principal investigators' credit cards.
- Supported multiple C-level PIs, including the Chief of Genomics.
- Assisted with the coordination of scheduling, recruitment of Physician Scientists, and Data Computational Searches.
- Process check requests, subscription renewals, and travel reimbursements for faculty, fellows, and students.
- Coordinate the calendar of activities for the PIs, a multifaceted and complex task because of the diversity of our efforts in research, teaching, and public outreach.
- Coordinate all documentation regarding laboratory accomplishments, maintaining CVs, providing materials for grant renewals, proofing and submitting manuscripts, and providing support and coordination for grant renewals.
- Process travel arrangements and coordinate faculty, fellows, and student travel arrangements, including registration, transportation, and lodging details.
- Schedule and record Zoom meetings.
- Schedule interviews and seminars for visiting scientists and job candidates.
- Prepare and submit purchase requisitions to central purchasing, and follow up on these orders.
Administrative Analyst (contract role)
Ultimate Staffing Agency
02.2022 - 04.2022
- Processing files into the database.
- Transcribing meeting minutes.
- Running financial reports.
- Facilitate, coordinate, and schedule executive meetings via Teams and Zoom.
- Facilitate, coordinate, and schedule meetings for OB/GYN, Orthopedics, ED, Neuroscience, Family Medicine, the Medicine department, Robotics, Surgery, Utilization Review, the Electronic Health Records Committee, Patient Safety and Quality, Perioperative Management, Urology, Gastroenterology, Psychiatry, and the Pediatrics department.
- Processing paper documents for taxpayers, mailing hard copies.
- Sent a reminder of payment due to physicians.
- Handled and updated credentials, checking for accuracy.
- Updated echo system of physician information.
- Conducted and collected votes according to the bylaws.
- Handled/approved policies within PolicyStat.
- Updates MEC/MAC (Medical Executive Committee/Medical Affairs Committee) folders with accurate information from the department.
Practice Coordinator 3 (contract Role)
UCSF MEDICAL CENTER
12.2020 - 08.2021
- Scheduled diverse appointments for patients, new hires, contractors, and students.
- Responded to client calls in a professional manner.
- Managed telephone encounters, referrals, and APeX in-baskets with efficiency.
- Leveraged EPIC for scheduling and staff communication.
- Handled organization and dispatching of service requests.
- Ensured accuracy within the New Hire spreadsheet files.
- Conducted outbound calls to initiate communication.
- Oversaw VACC operations while ensuring efficient upkeep of work queue and staff onboarding sheets.
- Organized scheduling for telehealth, in-person, and specialized pediatric visits.
- Facilitated effective communication through regular staff meetings.
- Conducted comprehensive onboarding sessions focusing on protocols and duties.
- Maintained and supervised front office aesthetics.
- Ensured availability of morning meeting content via efficient Zoom recordings.
Eligibility Clerk (on-call)
Alameda Health Systems
06.2020 - 10.2020
- Received patients with a friendly demeanor.
- Streamlined appointment intake by overseeing accurate patient registration.
- Assisted in operations across emergency, rehabilitation, and maternity departments.
- Checked and confirmed details of patient insurance status.
- Streamlined management of work queues.
- Boosted HAR performance with added coverage.
- Established patient profiles.
- Collaborated with physicians and therapists to coordinate patient appointments.
- Enhanced the extent of coverage.
- Update patient demographics
- In-depth knowledge of medical terminology applied in clinical settings.
- Coordinated multiple schedules efficiently.
- Maintained strict adherence to HIPAA regulations.
- Safeguarded sensitive health information against unauthorized access.
- Oversaw COA signature processes.
- Managed cash transactions and processed deposits through various payment methods.
- Managed and handled referral requests efficiently.
- Coordinated office tasks while preparing detailed reports for senior management.
Paraprofessional (Contract)
Alameda Unified School district
03.2017 - 12.2018
- Managed student records and streamlined educational processes.
- Developed daily academic schedules.
- Ensured sanitary conditions through vigilant supervision.
- Applied exceptional care while communicating directly with children needing specialized assistance.
- Overseen enhancement of children's literacy and behavioral abilities.
- Prepared classroom for next day's activities and academic sessions.
Quality Assurance Analyst
Lincoln Families
09.2016 - 04.2017
- Executed efficient entry of claims and reimbursements via PSP platform.
- Facilitated Utilization review of client files with a high attention to detail.
- Engaged in scheduled staff meetings focused on optimizing operational performance.
- Handled extensive filing system with consistent effort in managing high call volume.
- Maintained high standards of care while addressing diverse needs within health-centric operations.
- Medical terminology
- Managed client contracts.
- Oversaw accounts payable and receivable processes.
- Maintained high levels of accuracy and attention to detail in all input tasks.
- Implemented strategies ensuring efficient allocation of low-income housing resources.
- Gained significant expertise in HUD regulations and tax credits.
Education
Bachelor's - Psychology
San Francisco State University
San Francisco, Ca05.2025
Associates - Psychology
Merritt College
Oakland, Ca05.2020
Skills
- Teamwork and collaboration
- Supervision
- Joint Commission contact
- Medical records
- Reimbursements
- Client Relations
- Performance Tracking
- Payroll processing
- Expense Control
- Issue Resolution
- Team Training
- Clinical Terminology
- Schedule Management
- Microsoft Office Suite
- Customer service
- Accounts Receivable and Payable
- Managed multiple accounts
- Medical terminology
- Data entry
- Low-income housing access
Websites
Timeline
Site Manager
NES Healthcare
01.2024 - 11.2024
Administrative Assistant III
University of California, San Francisco
09.2022 - 03.2023
Administrative Analyst (contract role)
Ultimate Staffing Agency
02.2022 - 04.2022
Practice Coordinator 3 (contract Role)
UCSF MEDICAL CENTER
12.2020 - 08.2021
Eligibility Clerk (on-call)
Alameda Health Systems
06.2020 - 10.2020
Paraprofessional (Contract)
Alameda Unified School district
03.2017 - 12.2018
Quality Assurance Analyst
Lincoln Families
09.2016 - 04.2017
Director of Youth Engagement
United House of Prayer for all People
10.2010 - Current
Associates - Psychology
Merritt College
Bachelor's - Psychology
San Francisco State University
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