Vanessa Dyson
San Francisco,CA
Summary
Patient focused, organized professional with a drive for success. Team lead managing multiple priorities with a positive can do attitude. Collaborative and team focused leader, building relationships on trust and transparency.
Overview
14
14
years of professional experience
Work History
Site Manager (Seton Medical Center)
NES Healthcare
01.2024 - Current
- Managed hospitalist and Emergency Department
- Scheduled doctors for hospital stretches in QGenda
- Coordinated interviews in person and via teams
- Held meetings with Administrators for better staffing models
- Members were knowledgeable about company policies and billing systems
- Utilized Evident for pulling medical records as needed to support patient billing
- Audited all charges from Hospitalists and Emergency Physicians against patient charts to ensure all billing was accurate and appropriate
- Worked directly with Site Medical Director and other areas of the hospital to ensure provider metrics were being met
- Conducted regular site meetings with Hospitalist and Emergency Department team for efficient problem-solving and progress updates on hospital initiatives
- Collaborated with multiple departments in the hospital to ensure best care for patients
Director of Youth Service and Events Coordinator
United House of Prayer for all People
10.2010 - Current
- Company Overview: non-profit/volunteer
- Customer service
- Scheduled maintenance repairs
- Coordinated with vendors for construction
- Built calendar and spreadsheet to keep track of schedule and invoices
- Documented legal minutes
- Expense Reports for year-end billing
- Work with the Department Chair, members of the Executive and Finance Committees, and the finance team to develop financial reports for the Department
- Collaborate with the finance team to make refinements and streamline monthly reporting
- Review monthly financial reports with the Department Chair, Practice Group Leaders, and Finance Partners and identify trends/developments that require attention and action
- Supervised staff of 15 with various tasks
- Aided children 0–20-year-olds with activities, programs, and concerts by motivation
- Accounts Receivable and Payable
- Managed multiple accounts
- Non-profit/volunteer
Administrative Assistant III
University of California, San Francisco
09.2022 - 03.2023
- Responsible for BearBuy purchasing which utilizes the UCSF campus e-Procurement system used for purchasing goods and services, submitting reimbursements through MyExpense, and providing general faculty support
- Order all laboratory supplies and act as the Bear buy requester for the labs for all orders
- Organized travel plans through Concur
- Processing travel payments utilizing departmental speed types or Principal Investigators credit cards
- Supported multiple C-level PIs, including Chief of Genomics
- Assisted with the coordination of scheduling recruitment of Physician Scientists and Data Computational Searches
- Process check requests, subscription renewals, and travel reimbursements for faculty, fellows and students
- Coordinate calendar of activities for the PIs, a multifaceted and complex task because of the diversity of our efforts in research, teaching and public outreach
- Coordinate all documentation regarding laboratory accomplishments - maintaining CVs, providing materials for grant renewals, proofing and submitting manuscripts, providing support and coordination for grant renewals
- Process travel arrangements and coordinate faculty, fellow and student travel arrangements including registration, transportation, and lodging details
- Schedule and record Zoom meetings
- Schedule interviews and seminars for visiting scientists and job candidates
- Prepare and submit purchase requisitions to central purchasing and follows up on these orders
Administrative Analyst (contract role)
Ultimate Staffing Agency
02.2022 - 04.2022
- Processing files into database
- Running reports
- Transcribing meeting minutes
- Facilitate, coordinate and schedule executive meetings via Teams and Zoom
- Facilitate, coordinate and schedule meetings for OB/GYN, Orthopedics, ED, Neuroscience, Family Medicine, Medicine department, Robotics, Surgery, Utilization Review, Electronic Health Records Committee, Patient Safety and Quality, Perioperative Management, Urology, Gastroenterology, Psychiatry and Pediatrics department
- Processing paper documents for tax payers, mailing hard copies
- Sent reminder of payment due to physicians
- Handled and updated credentials, checking for accuracy
- Updated Echo system of physician information
- Conducted and collected votes according to bylaws
- Handled/approved policy’s within PolicyStat
- Updates MEC/MAC (Medical Executive Committee/Medical Affairs Committee) folders with accurate information from the department
Practice Coordinator 3 (contract Role)
UCSF MEDICAL CENTER
12.2020 - 08.2021
- Scheduling patient, new hires, contractor, and student appointments (video, COVID and in RSC)
- Answer call center telephone line
- Telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
- Utilizing EPIC to schedule, communicate with staff, and send MyChart messages
- Route orders
- Update New Hire spreadsheet
- Placed calls
- Work VACC, work queue, New Hire spreadsheet
- Schedule pediatric appointments (video, COVID and in pediatrics RSC)
- Conducting staff meetings
- Train incoming staff on protocols and various tasks
- Overseeing the appearance of the front office
- Zoom recording (morning meetings)
Eligibility Clerk (on-call)
Alameda Health Systems
06.2020 - 10.2020
- Greet patients
- Check patients in for appointments
- Supporting ER, Lab, Radiology, COVID drive thru, Behavioral Therapy, PT, OT, audiology, Speech therapy, Rehab, and maternity
- Verify patient coverage
- Work the work queue
- Add coverage to the HAR
- Create HAR
- Create patient accounts
- Interact with physicians and therapist regarding patient appointments and coverage
- Update coverage
- Update patient demographics
- Medical terminology
- Scheduling appointments
- HIPPA compliant
- Patient confidentiality
- COA signatures
- Working cash drawer and depositing payments via credit, debit and cash
- Processing and requesting referrals
- Organize office and data to create reports for upper management
Paraprofessional (Contract)
Alameda Unified School district
03.2017 - 12.2018
- Maintained the student files, coordination of education tasks, and email/calls
- Prepared academic itinerary for each day
- Toiletry supervisions and changing student diapers
- Sensitivity and high attention in interacting directly with youths with special needs
- Supervised children with reading, writing and behavioral skills
- Set up classroom prior to starting academic lessons and for organizing activities for the following day
Quality Assurance Analyst
Lincoln Families
09.2016 - 04.2017
- Medi-Cal billing (in PSP system)
- Facilitated and prepared for Utilization review of client files, high attention to detail and dealing with sensitive cases
- Attend weekly staff meetings for productivity
- Filing, administrative duties such as high call volume and email (50 contacts per day on average)
- Customer Service, top notch quality for customers/patients in an administrative/health care setting
- Medical terminology
- Client contract management
- Accounts Payable and Receivable
- Data Entry
- Low-income housing access
- Experience with HUD/ tax credit
Education
Bachelor’s - Psychology
San Francisco State University
San Francisco, Ca12.2024
Associates - Psychology
Merritt College
Oakland, Ca05.2020
Skills
- Teamwork and Collaboration
- Client Relations
- Performance Tracking
- Payroll Processing
- Expense Control
- Issue Resolution
- Team Training
- Clinical Terminology
- Schedule Management
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Site Manager (Seton Medical Center)
NES Healthcare
01.2024 - Current
Administrative Assistant III
University of California, San Francisco
09.2022 - 03.2023
Administrative Analyst (contract role)
Ultimate Staffing Agency
02.2022 - 04.2022
Practice Coordinator 3 (contract Role)
UCSF MEDICAL CENTER
12.2020 - 08.2021
Eligibility Clerk (on-call)
Alameda Health Systems
06.2020 - 10.2020
Paraprofessional (Contract)
Alameda Unified School district
03.2017 - 12.2018
Quality Assurance Analyst
Lincoln Families
09.2016 - 04.2017
Director of Youth Service and Events Coordinator
United House of Prayer for all People
10.2010 - Current
Bachelor’s - Psychology
San Francisco State University
Associates - Psychology
Merritt College
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