Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Edmond

Humble

Summary

Detail-oriented professional with a proven track record at Conduent, excelling in data entry and customer service. Skilled in Microsoft Excel, I consistently enhanced data accuracy and resolved customer inquiries with empathy, fostering loyalty. My strong attention to detail and ability to streamline processes contributed to improved efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Conduent Business Services
10.2024 - Current
  • Entered and updated data accurately in company databases.
  • Verified accuracy of information by cross-referencing multiple sources.
  • Assisted in the development of streamlined data entry procedures.
  • Maintained confidentiality of sensitive information throughout data management processes.
  • Collaborated with team members to resolve discrepancies in data entries efficiently.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Customer Service Representative

Conduent
10.2022 - 10.2024
  • Resolved customer inquiries, providing accurate information and effective solutions to enhance satisfaction.
  • Assisted team in managing high call volumes, maintaining quality service standards during peak times.
  • Utilized CRM software to document interactions, ensuring comprehensive records for future reference.
  • Collaborated with colleagues to streamline processes, improving response times and overall service efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Caregiver

Visiting Angels Home Care
05.2018 - 10.2022
  • Provided compassionate support to individuals with disabilities and chronic illnesses.
  • Assisted clients with daily living activities, ensuring safety and comfort.
  • Administered medications as prescribed, maintaining accurate health records.
  • Collaborated with healthcare professionals to create personalized care plans.
  • Monitored client well-being, reporting changes in condition promptly.
  • Implemented engaging activities to promote social interaction and mental stimulation.
  • Maintained a clean and safe environment for clients at all times.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Education

Westgate High School
New Iberia, LA
05.2005

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Customer service

Timeline

Data Entry Clerk

Conduent Business Services
10.2024 - Current

Customer Service Representative

Conduent
10.2022 - 10.2024

Caregiver

Visiting Angels Home Care
05.2018 - 10.2022

Westgate High School

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Vanessa Edmond