Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Elias

Menifee,CA

Summary

Motivated, energetic recent college graduate, and results-oriented professional with extensive experience in team management, customer service, and warehouse operations. Excelled in fostering teamwork, enhancing customer satisfaction, and streamlining delivery processes through adept forklift operation. Skilled in communication and problem-solving, significantly contributing to customer satisfaction and a positive work environment.

Overview

7
7
years of professional experience

Work History

Warehouse Forklift Operator

Amazon, Wayfair, GXO
10.2020 - 12.2022
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.

Assistant Manager

Planet Fitness
06.2016 - 06.2020
  • Fostered a culture of accountability with clear expectations and support.
  • Monitored team performance by setting clear metrics and conducting regular assessments.
  • Trained staff to handle customer inquiries, boosting overall satisfaction levels.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.

Education

Bachelor of Arts - Human Resource Management

American Military University
08-2024

Skills

  • Communication
  • Professional
  • Adaptable
  • Customer service
  • Team leadership
  • Staff training and development
  • Task delegation
  • Conflict resolution
  • Planning and organization
  • Recruiting and interviewing
  • Problem-solving
  • Forklift operation

Timeline

Warehouse Forklift Operator

Amazon, Wayfair, GXO
10.2020 - 12.2022

Assistant Manager

Planet Fitness
06.2016 - 06.2020

Bachelor of Arts - Human Resource Management

American Military University

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Vanessa Elias