Victoria Mortimer

• Managed 222 units
• Organized financial records related to budgeting, accounting, and auditing procedures
• Analyzed market trends to determine optimal rental rates for properties in the area
• Created detailed reports on property performance metrics such as vacancy rate and income generated
• Assisted or prepared annual budget for property
• Directed collection of monthly rental fees and monitored past due accounts
• Negotiated management and service contracts, obtaining most cost-effective pricing.

Managed 186 units

• Occupancy increased within 3 months of date maintaining steady 100% preleases and 98% occupied
• Reviewing rental applications for approval or denial, evaluating credit and rental history of all new applicants, and solved employee and resident issues
• Updated Onesite, entered notice to vacates, transfers, move-ins, lease charges and started/updated leasing procedures manual for company wide use for training purposes
• Performed weekly market surveys, yearly marketing plan/calendar, follow ups, managed leads, planned resident socials and monthly newsletter
• Prepared notices, renewals, balance due letters, collections, performed move out inspections, reconciled move outs for security deposit refund, balance due in accounts receivable, submitted invoices after were approved to corporate
• Utilized different marketing techniques that increased overall occupancy
• Marketing consisted of post lets, Facebook, twitter, and visits to local businesses
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

• Experienced with new construction, luxury apartment buildings, 55+ communities and units
• Marketed property to local businesses through collateral, emails and phone calls
• Invited prospects to fill out application upon completion of property tour.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
• Collected monthly rent payments and other fees, always properly recording and processing money.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Cultivated warm relationships with regular customers
• Worked with POS system to place orders, manage bills and handle complimentary items
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Used slow periods to restock supplies, ice, trays and delivery bags
• Increased sales significantly by upselling higher-end products to customers
• Checked identification for minimum age for sale of alcoholic beverages
• Answered customers' questions, recommended items and recorded order information.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.