Vanessa English
Cincinnati
Summary
Experienced customer service professional with a strong track record in transaction processing. Utilizes excellent communication and problem-solving skills to address client needs effectively. Demonstrates precision in cash handling and consistently fosters positive customer interactions, ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pet sitter/ nanny
Multiple Families
01.2017 - Current
- Caring for children ages 2 to 14.
- Prepared food and water following instructions from the families.
- Communicated professionally with the families via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet and/or child care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets/ children following guidelines from the families.
- Handled emergency situations calmly and effectively by communicating with healthcare professionals and th n
- Overnight/Weekend/Weekly care
Assistant Manager
Dunkin'
02.2022 - 08.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Cashier/ Customer Service
Dave & Buster’s
12.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
Barista
The Village Coffee
01.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Receptionist
Peaceful Monkey
08.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Turpin High School
Cincinnati, OH06.2021
High School Diploma -
Walnut Hills High School
Cincinnati, OH06.2019
Nail Technician License - Nail Technician
Cincinnati Institute of Esthetics And Nails
Cincinnati, OH06.2024
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Customer service
- Adaptability and dependability
- Schedule management
- Organizational skills
Certification
- Licensed nail technician - 2025-2028
Timeline
Assistant Manager
Dunkin'
02.2022 - 08.2023
Cashier/ Customer Service
Dave & Buster’s
12.2021 - 02.2022
Barista
The Village Coffee
01.2021 - 12.2021
Receptionist
Peaceful Monkey
08.2019 - 06.2020
Pet sitter/ nanny
Multiple Families
01.2017 - Current
High School Diploma -
Turpin High School
High School Diploma -
Walnut Hills High School
Nail Technician License - Nail Technician
Cincinnati Institute of Esthetics And Nails
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