Vanessa Escobar
Las Vegas,NV
Summary
Patient-focused professional with experience in the medical/hospitality industry. Eager to contribute to SDMI and provide exceptional patient care, inspired by the importance of the medical community during the pandemic. My previous experience in customer service has facilitated a smooth transition to the medical field.
Overview
12
12
years of professional experience
Work History
MRI/CT Technician Aide
Steinberg Diagnostic Medical Imaging
Las Vegas, NV
03.2024 - Current
- Offered clear explanations and promptly attended to any concerns, ensuring patient comfort during procedures.
- Provided clear explanations of MRI/CT scan process and necessary pre-requisite lab work to patients.
- Acquired accurate patient history and documented details in medical records.
- Implemented appropriate protocols for ionizing radiation and high magnetic fields in work area.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Monitored inventory levels of MRI/CT supplies and equipment, ordering when necessary.
- Utilized Intergy/PACS system for image storage and retrieval.
Children Education and Development
Self employed tutor
Las Vegas, NV
04.2021 - 03.2024
- Developed tailored lesson plans and activities to meet the individual needs of each student.
- Evaluated students' achievement levels to determine appropriate learning goals.
- Provided guidance to students for completing tasks and succeeding in tests
- Engaged students in interactive learning activities, implementing various learning strategies tailored to individual cognitive needs.
- Communicated regularly with parents regarding their children's progress and challenges.
VIP Front Desk Representative
Vdara Hotel & Spa
Las Vegas, NV
07.2019 - 04.2021
- Provided assistance with check-in and check-out by ensuring accurate reservation confirmation and collection of payment details.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Verified customer identification and processed payments for services rendered.
- Maintained accurate records of guest information, including contact details and preferences.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
Front Desk Receptionist
MGM Grand
Las Vegas, NV
03.2018 - 07.2019
- Greeted customers warmly and made them feel welcome.
- Provided guests with hotel amenities, such as maps, directions, local attractions and restaurant recommendations.
- Provided concierge services such as arranging transportation or making dinner reservations for guests.
- Successfully addressed all customer issues, ensuring their complete satisfaction.
Ticket Office Representative
Luxor Hotel and Casino
Las Vegas, NV
07.2016 - 03.2018
- Greeted and assisted customers at the box office, answered questions about event schedules.
- Provided ticketing services to guests, including taking payments for tickets and issuing tickets in exchange for payment.
- Assisted in resolving any customer complaints or disputes in a timely manner.
- Provided excellent customer service by responding promptly and courteously to guest inquiries and assisted guests in providing activity plans for their stay.
Office Clerk/ Therapist Assistant
BBS Counseling
Las Vegas, NV
11.2012 - 07.2016
- Assisted therapists with patient intake and evaluation processes by gathering relevant medical history information.
- Maintained accurate records of client progress, treatments, plans and goals in accordance with HIPPA regulations.
- Performed clerical duties including scheduling appointments for patients, filing paperwork, answering telephones and responding to emails in a timely manner.
- Provided emotional support to clients who were dealing with mental health issues.
Education
Associate of Arts - International Marketing
University of Nevada - Las Vegas
Las Vegas, NV05-2021
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV06-2014
Skills
- Patient/ customer care experience
- Bilingual (Spanish)
- Perform well in high-demand, fast-paced environments
- Proficient in adapting to new computer systems
- Adaptable and flexible
- Well versed in Microsoft office
- Radiation safety
- Attention to detail
- HIPAA Compliance
- Interpersonal skills
- Detail oriented
- Focused on career growth within the company
Languages
Spanish
Native/ Bilingual
Affiliations
- On my free time I love the outdoors and spending time with my two beautiful dogs. I also enjoy doggy-sitting on the weekends.
References
References available upon request.
Timeline
MRI/CT Technician Aide
Steinberg Diagnostic Medical Imaging
03.2024 - Current
Children Education and Development
Self employed tutor
04.2021 - 03.2024
VIP Front Desk Representative
Vdara Hotel & Spa
07.2019 - 04.2021
Front Desk Receptionist
MGM Grand
03.2018 - 07.2019
Ticket Office Representative
Luxor Hotel and Casino
07.2016 - 03.2018
Office Clerk/ Therapist Assistant
BBS Counseling
11.2012 - 07.2016
Associate of Arts - International Marketing
University of Nevada - Las Vegas
High School Diploma -
Del Sol Academy Of The Performing Arts
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