VANESSA ESCOBAR
Santa Ana,CA
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Skill Development Trainer
Adult Education Center
02.2022 - Current
- Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
- Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
- Utilized a variety of teaching methodologies to accommodate diverse learning preferences, resulting in improved skill development among trainees.
- Maintained detailed records of each participant''s progress throughout the program, enabling targeted follow-up support as needed.
Top Seller
Bath and Body Works
12.2015 - 04.2021
- Consistently execute to the selling model
- Meet or exceed individual selling goals/expectations
- Build highly satisfied and loyal customer base through engagement and conversion
- Support replenish floor sets that keep store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc
- Abide policies and procedures as directed
Hostess
Anepalco
05.2014 - 12.2015
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
Cashier
Inc. Waffles
09.2014 - 12.2015
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Trained new team members in cash register operation, stock procedures and customer service
- Checked inventory stock weekly to order products as needed
- Properly prepared and served food and drinks to customers
- Helped customers answer questions and offered product advice
Customer Service Cashier
SUBWAY
11.2013 - 09.2014
- Delivered superior customer service focused on quality and meeting customer needs
- Organized food preparation stations and regularly replenished supplies
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Kept sitting and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks following company guidelines
- Used POS system and cash register to receive payments by cash and credit card
- Trained employees to pay attention to detail and commitment to quality
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2015
Skills
- Diligent
- Bilingual
- Time management
- Competent
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Supportive
Certification
- Forklift Certification
- Criminal Justice Certificate
Timeline
Skill Development Trainer
Adult Education Center
02.2022 - Current
Top Seller
Bath and Body Works
12.2015 - 04.2021
Cashier
Inc. Waffles
09.2014 - 12.2015
Hostess
Anepalco
05.2014 - 12.2015
Customer Service Cashier
SUBWAY
11.2013 - 09.2014
High School Diploma -
Santa Ana High School
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