Vanessa Esparza
Bellflower
Summary
Dedicated professional with a background in social work, skilled in facilitating administrative processes and delivering excellent client care. Strong communication and organizational skills utilized to support clients' well-being through relationship-building and documentation. Experienced healthcare billing and collection specialist with expertise in medical coding, insurance claims processing, and patient account management. Recognized for attention to detail, navigating billing systems, and collaborating with teams to achieve optimal results while following HIPAA regulations and insurance policies.
Overview
21
21
years of professional experience
Work History
SAT Proctor
CustomerHD
03.2025 - Current
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
- Validated appropriate identification to allow admission to testing area.
- Prevented unauthorized access to exams through meticulous verification of student identification prior to entry into the testing room.
- Assisted faculty with setting up tests and coordinating test spaces.
- Troubleshot issues with computer-based examinations.
- Maintained a professional demeanor at all times, serving as a reliable source of information and assistance for students, faculty, and staff regarding exam-related concerns.
Social Worker Assistant
Long Beach Post Acute
05.2024 - Current
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.
- Maintain resident records, schedule appointments for social security, DMV, transpiration and other needed services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Provided information on community resources, connecting clients with essential services and programs.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Maintained accurate client records, ensuring privacy and compliance with regulations.
- Conducted client assessments to identify needs, strengths, and areas for improvement, facilitating targeted interventions.
- Provided support to social service clients in navigating available resources.
- Developed and maintained relationships with community organizations and agencies.
Administrative Assistant/Collector
University of Irvine
06.2023 - 05.2024
- Prepare pediatrics batches for registration by obtaining medical records and face sheets from Memorial Portal.
- OnBase prepared peds batches for registration and coding making sure all documents are attached.
- Claim edit for Pediatrics and University Surgeons of Orange, making sure authorizations are on the claim forms, correcting any errors, correcting, and sending claims out with correct medical records.
- Medical records appeal for all departments: sending medical records by insurance portal or by mail when claims have a denial or insurance companies are requesting medical records.
- Charge Correction for Pediatrics, RadOnc and surgery, correcting cpt codes, diagnosis, date of service, place of service, units etc.
- OnBase inputting paper batches after charge entry have been posted in epic.
- OnBase Workflow UCI PBG Correspondences to correct collector for Pediatrics, RadOnc and surgery.
- Working 50 accounts daily by calling to resolve the payment issues.
- Following up on any accounts not touch by collector in the past 15-30 days.
- Calling patients to obtain any updated insurance information or payments.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
Robert Sundance 2022 Summer Camp Cook
United American Indian Involvement Inc.
06.2023 - 06.2023
- Meal preparation planning for camp.
- Cooking for 50-70 people breakfast, snack, lunch and dinner.
- Making sure kids and staff have snacks, water and have eaten before going on any offsite activities.
- Cleaning before and after each meal prepared for the children and staff.
- Supported positive camp culture by contributing culinary expertise to special events such as themed dinners or celebratory gatherings.
- Collaborated with camp staff to accommodate special event catering requests, providing memorable dining experiences for campers.
- Reduced food waste by implementing portion control measures and proper food rotation practices.
- Ensured timely meal service with effective menu planning and ingredient preparation strategies.
- Maintained a clean and sanitary kitchen environment, adhering to safety regulations and guidelines.
- Provided excellent customer service to campers, addressing concerns or complaints promptly and professionally.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Special Education Paraprofessional
Fremont Elementary School
05.2023 - 05.2023
- Working with TK-4 graders in class and out of class.
- Helping child/children stay focus on assignments.
- Help them handle behavior issues.
- Helping child/children with math, reading writing skills.
- Report data on 1:1 student.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Alerted instructor to student behavior or issues requiring intervention.
- Provided individualized reading, writing and math instruction to support student development.
- Worked with students to promote learning and pro-social development.
Medical Biller
E & M Billing Services
08.2022 - 03.2023
- Posting payments from all locations and from different doctors.
- Registering patients with insurance information from Long Beach Memorial Care and Care Centers in Fountain Valley.
- Inputting charges from the inpatient face sheets.
- Updating patient information in insurance portals.
- Faxing, scanning, and coping any medical records.
- Calling insurance companies to obtain EOB to post payment.
- Posted payments and collections on regular basis.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Summer Camp Adult Leader/Assistant
United American Indian Involvement Inc.
07.2022 - 07.2022
- Watching over girls 5-17 years old in the cabin, taking them to the restroom in the middle of the night and making sure they were prepared for bed, such as showered, brushed teeth and hair, had them prepare for the morning routine to brush their teeth and hair and have their beds ready before breakfast.
- Supervising all boys and girls in the outdoor area ages 5-17 years old during play time, off site activities, breakfast, lunch, and dinner.
- Helping the director prepare activities for the children 5-13 years old.
College Aide
Long Beach Unified School District (LBUSD)
06.2022 - 07.2022
- Helping children with writing, reading, science, math, art.
- Helping the teacher with printing, copying, cutting, decorating class with children's assignment.
- Supervising children during break, lunch in the cafeteria and out in the playground.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Native American Advocate Assistant
California State University, Dominguez Hills
09.2021 - 05.2022
- Helping with land acknowledgements
- Helping students be informed of the Native American Center at CSUDH
- Creating workshops to help students understand the importance of Native American
Sales Associate
AUTOZONE
10.2020 - 06.2021
- Greeting customers as they enter the store
- Help customers find the correct part need for their type of vehicle.
- Answering phones, stock checks, and also helping customers on the phone with the correct part needed.
- Doing overstock and making sure store is in order.
- Checking batteries, if good or bad and charging batteries.
- Checking the alternator if battery is good.
- Helping customers install windshield wipers to their vehicle.
- Help customers make final sales.
Community Canvasser
California Native Vote
01.2020 - 11.2020
- Greeting community
- Informing community, the importance of voting and of the Census
- Helping community register to vote
- Helping community fill out the census form
Enumerator
U.S. DEPARTMENT OF COMMERCE BUREAU OF CENSUS
08.2020 - 09.2020
- Greeting household members in a safe way.
- Traveling from one assignment to another in order to complete census cases.
- Interviewing household member.
- Update supervisor with no access cases.
Receptionist/ House Manager Assistant
HIS NESTING PLACE
10.2018 - 03.2019
- Welcome visitors by greeting them in person or by phone.
- Answering or referring inquiries.
- Assisting house manager with duties such as house cleaning in and outside.
- Babysitting mom's children while they attending workshops or church.
Medical Data Entry
Cedar Sinai Medical Center
11.2015 - 04.2017
- Invoice Emergency Department, and other location charges.
- Making sure all charges are correct before submitting to for process.
- Log in and out checks being received from bank.
- Prepare credit card batch for payment posting.
- Organizing bank summary with excel and other workbook excels.
- Minimized errors in data entry by implementing a thorough review process before submitting claims to reduce delays in payment processing.
- Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
- Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
- Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
- Supported administrative tasks such as filing, data entry, and inventory management to ensure smooth operations.
- Performed data entry, filing, copying, and faxing.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Billing Clerk
CAREONSITE
11.2007 - 11.2015
- Invoice physicals, drug screens, workers comp, private patients, staff patients and relative patients.
- Post payments from companies and insurance companies.
- Verify accuracy of billing data and revise any errors.
- Processed payments that had been received from insurance companies and business companies.
- Mail out invoices at the end of each month.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Accurately posted payments and adjustments both electronically and manually.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Medical Assistant
LONG BEACH MEMORIAL MEDICAL CENTER
09.2007 - 01.2008
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Preparing patients charts needed and filling charts away.
- Greet and log in patients arriving at office or clinic.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Show patients to examination rooms and prepare them for the physician.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
Cashier
FACTORY 2 U
06.2006 - 11.2007
- Maintained a clean working environment.
- Provided efficient communication skills.
- Problem solving skills.
- Performed accurate business transactions.
- Provided professional customer service and catered to clients' needs.
Medical Clerical Clerk
LONG BEACH MEMORIAL MEDICAL CENTER
01.2004 - 06.2004
- Answer telephones, direct calls, and take messages.
- Deliver messages and run errands.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Education
Undergrad - Sociology
Cal State Dominguez Hill
Carson, CA05-2022
Associate in Arts - undefined
Cerritos College
Norwalk, CA05.2020
Medical Billing & Coding - undefined
El Camino College
Torrance, CA09.2014
High School Diploma -
Polytechnic High School
Long Beach, CA06-2004
Medical Assistant Certified - undefined
Polytechnic ROP
Long Beach, CA01.2008
Medical Clerical Certified - undefined
Polytechnic ROP
Long Beach, CA06.2004
Skills
- Mental health assessment
- Collaboration and teamwork
- Maintaining client records
- Insurance verification
- Accuracy and speed
- Data entry proficiency
- Medical billing expertise
- Follow-up skills
- Numeric keypad mastery
- Attention to detail
Accomplishments
Connecting residents with resources, assisting in crisis situations and advocating for residents when needed as a Social Worker Assistant.
As a Medical Biller achieved imputing charges, ensuring accurate and timely payment posting, solving payment discrepancies and maintaining accurate billing records.
Languages
Spanish
Professional Working
Timeline
SAT Proctor
CustomerHD
03.2025 - Current
Social Worker Assistant
Long Beach Post Acute
05.2024 - Current
Administrative Assistant/Collector
University of Irvine
06.2023 - 05.2024
Robert Sundance 2022 Summer Camp Cook
United American Indian Involvement Inc.
06.2023 - 06.2023
Special Education Paraprofessional
Fremont Elementary School
05.2023 - 05.2023
Medical Biller
E & M Billing Services
08.2022 - 03.2023
Summer Camp Adult Leader/Assistant
United American Indian Involvement Inc.
07.2022 - 07.2022
College Aide
Long Beach Unified School District (LBUSD)
06.2022 - 07.2022
Native American Advocate Assistant
California State University, Dominguez Hills
09.2021 - 05.2022
Sales Associate
AUTOZONE
10.2020 - 06.2021
Enumerator
U.S. DEPARTMENT OF COMMERCE BUREAU OF CENSUS
08.2020 - 09.2020
Community Canvasser
California Native Vote
01.2020 - 11.2020
Receptionist/ House Manager Assistant
HIS NESTING PLACE
10.2018 - 03.2019
Medical Data Entry
Cedar Sinai Medical Center
11.2015 - 04.2017
Medical Billing Clerk
CAREONSITE
11.2007 - 11.2015
Medical Assistant
LONG BEACH MEMORIAL MEDICAL CENTER
09.2007 - 01.2008
Cashier
FACTORY 2 U
06.2006 - 11.2007
Medical Clerical Clerk
LONG BEACH MEMORIAL MEDICAL CENTER
01.2004 - 06.2004
Associate in Arts - undefined
Cerritos College
Medical Billing & Coding - undefined
El Camino College
Medical Assistant Certified - undefined
Polytechnic ROP
Medical Clerical Certified - undefined
Polytechnic ROP
Undergrad - Sociology
Cal State Dominguez Hill
High School Diploma -
Polytechnic High School
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