Vanessa Esquivel
Moultrie,GA
Summary
An enthusiastic goal-oriented individual seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed at your company. I'm a strong leader and problem-solver dedicated to decreasing costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated business professional bringing twelve years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
Moultrie, GA
02.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Owner
Simple Scents Candle Shoppe
05.2015 - 12.2022
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted audit inspections and independent checks to verify parts and materials.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared annual budgets with controls to prevent overages.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Manager
Huddle House
02.2016 - 03.2022
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Leader
Huddle
02.2015 - 02.2016
- Light cleaning during and at the end of each shift
- Lead by example
- Accurately handled all cash transactions
- Showed outstanding customer service to each customer
- Know the product of the company as well as the policy
- Made sure that the other serves stayed busy and got their side work done before they left.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
CSR
Fresh Beginnings
11.2014 - 01.2015
- Build a rapport with each person on the phone in a short amount of time
- Gather information for the car dealerships to help them sell a vehicle or find out why they didn't make the sale
- Be professional at all times on the phone.
Cashier
Little River Grocery
05.2014 - 10.2014
- Stocked the cooler at the end of my shift and as needed
- Accurately handled all cash transactions
- Help each customer as needed
- Accurately ran the lottery machine and gas pumps as well as did the end of the day reports on both when needed
- Counted down the drawer at the end of my shift and got it ready for the next day.
Lead Waitress
Squares Diner
07.2007 - 04.2014
- Trained all new servers
- Professional at all times with co-workers and customers
- Took a count of the daily inventory as well as the monthly inventory
- Accurately handled all cash transactions
- Light cleaning during and after my shift
- Made sure my team had all their side work done before they left for the day
- Hired and fired as needed
- Counted the drawer down at the end of my shift
- Preformed shift change 3-4 times a week
- Handled all customer complaints in an understanding yet professional manner.
Education
Associate Of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHGED - undefined
Moultrie Tech
Associate Of Business Administration - Business Management
Abac
2003
Skills
- Strong communication skills
- Excellent ability to adapt to difficult situations
- Detail oriented
- Capable problem solver
- Proficient at excel
- Good organizational skills
- Time and project management
- Leadership skills
- Team Leadership
- Staff Management
- Conflict Resolution Techniques
- Customer Relationship Management
- Safety Awareness
- Cash Handling Expertise
- Verbal and Written Communication
- Revenue Benchmarks
- Waste Reduction
- Customer Relations
- Vendor Relations
- Coaching and Mentoring
- POS Inventory System Operation
- Business Planning
- Employee Supervision
- Profit Target Achievement
- Bloodborne Pathogens
- Quality Management Systems
- Purchasing and Planning
- Staff Training
- Daily Cleaning and Sanitation
- Hiring and Staffing
- Financial Management
- Cost Analysis and Savings
- Business Administration
- Profit and Loss Analysis
- Social Media Platforms
- Business Development
- Proper Food Handling
- Team Oversight
- Maintaining Clean Work Areas
- Project Management
- Shrinkage Control
- Profit and Loss
- Customer Inquiries
- Sales Oversight
- Operations Management
- Site Inspection
- Networking Skills
- Cleaning Techniques
- Standard Operating Procedures Proficient
- Job Assignments
- Marketing and Advertising
- Pricing Structures
- Standard Operating Procedure Development
- Quality Assurance
- Cash Control
- Training and Development
- Cost-Control Strategies
- Business Launch
- Training Junior Team Members
- Product Branding
- Staff Hiring
- Customer Retention
- Resume Screening
- Closing Procedures
- Cash Flow Optimization
- Merchandising
- Mentoring
Timeline
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
02.2023 - Current
Manager
Huddle House
02.2016 - 03.2022
Owner
Simple Scents Candle Shoppe
05.2015 - 12.2022
Shift Leader
Huddle
02.2015 - 02.2016
CSR
Fresh Beginnings
11.2014 - 01.2015
Cashier
Little River Grocery
05.2014 - 10.2014
Lead Waitress
Squares Diner
07.2007 - 04.2014
Associate Of Business Administration - Human Resources Management
Southern New Hampshire University
GED - undefined
Moultrie Tech
Associate Of Business Administration - Business Management
Abac
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