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Vanessa Evans
Healthcare Operations Professional
Santa Monica,CA
Summary
Dedicated healthcare administrative professional with 11+ years of experience in medical office environments and patient care coordination. Proven expertise in multitasking in busy healthcare settings, excellent communication skills, and clerical/administrative procedures. Strong background in monitoring patient needs, coordinating with nursing staff, and maintaining detailed records. Skilled in HIPAA compliance, customer service, and healthcare communication systems. Ready to provide essential support and contribute to quality patient care.
Overview
11
11
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
Work History
Office Coordinator
Montare Behavioral Health
07.2024 - 05.2025
- Serve as central communication hub for large healthcare facility, demonstrating the multitasking and coordination skills essential for ward clerk responsibilities.
- Monitor staff and patient needs across facility serving 300+ employees, ensuring prompt response to requests.
- Coordinate communication between departments, medical staff, and administration.
- Maintain detailed records and documentation with strict attention to HIPAA compliance.
- Provide administrative support to clinical directors and nursing leadership.
- Handle multiple priorities simultaneously in fast-paced healthcare environment.
- Support training programs and staff orientation, demonstrating excellent communication skills.
- Manage scheduling and coordination ensuring appropriate coverage and smooth operations.
Medical Assistant & Office Manager
Dr. Thomas Ahn Endocrinology Practice
02.2022 - 08.2024
- Combined clinical and administrative duties requiring the multitasking abilities and healthcare knowledge essential for ward clerk roles.
- Coordinated patient care serving as liaison between patients, medical staff, and administrative teams.
- Managed appointment scheduling and patient flow with attention to urgent needs and priorities.
- Maintained patient records with meticulous attention to accuracy and confidentiality requirements.
- Handled telephone communications providing professional patient support and information.
- Assisted with clinical procedures demonstrating understanding of medical terminology and healthcare processes.
- Provided customer service to patients and families during stressful medical situations.
- Coordinated with nursing and medical staff on patient care needs and scheduling.
Client Care Coordinator
Oro Recovery
03.2020 - 01.2022
- Coordinated comprehensive care in healthcare setting, developing skills in patient monitoring and interdisciplinary communication.
- Monitored patient needs and status, serving as key communication point for care teams.
- Coordinated with nursing staff and medical professionals on patient care plans and needs.
- Maintained detailed documentation of patient progress and care coordination activities.
- Handled crisis situations with calm professionalism and appropriate escalation to medical staff.
- Provided customer service to patients and families navigating complex healthcare processes.
- Managed scheduling and appointments for multiple providers and treatment modalities.
- Supported administrative functions including insurance coordination and record maintenance.
Residential Advisor Shift Lead
Oro Recovery
11.2019 - 03.2020
- Supervised healthcare operations requiring constant attention to patient needs and coordination with nursing staff.
- Monitored resident needs on 24/7 basis, ensuring immediate response to medical and personal care requirements.
- Coordinated with nursing personnel and medical staff on patient care issues and concerns.
- Maintained detailed shift reports and documentation of patient status and incidents.
- Provided administrative support to healthcare team including scheduling and coordination.
- Handled emergency situations with appropriate communication to medical staff and supervisors.
- Supervised staff operations ensuring appropriate coverage and quality patient care.
- Demonstrated excellent communication with patients, families, and healthcare team members.
Office Manager & Patient Biller
Medical Home Rehab
06.2017 - 12.2019
- Managed healthcare office operations with focus on patient coordination and administrative excellence.
- Coordinated patient services and scheduling across multiple departments and providers.
- Maintained patient records and insurance documentation with attention to accuracy and compliance.
- Handled patient inquiries and concerns with professional customer service approach.
- Managed administrative functions including appointment scheduling and record management.
- Coordinated with medical staff on patient care needs and insurance requirements.
- Processed medical documentation demonstrating understanding of healthcare terminology and procedures.
- Provided clerical support to nursing and clinical staff as needed.
Patient Care Coordinator
Affinity Medical Center
04.2014 - 02.2017
- Foundation experience in hospital setting providing essential patient coordination and administrative support.
- Coordinated patient flow between departments, ensuring smooth transitions and communication.
- Monitored patient needs and status, serving as communication link for medical teams.
- Maintained patient records with strict attention to HIPAA compliance and confidentiality.
- Provided administrative support to nursing staff and medical professionals.
- Handled patient registration and scheduling with excellent customer service skills.
- Managed telephone communications including patient inquiries and appointment coordination.
- Supported quality patient care through efficient administrative and clerical functions.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Education
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Arts - English
California State University Northridge
Skills
- Electronic Health Records
- Medical Documentation
- Patient Scheduling Systems
- HIPAA Compliance
- Medical Terminology
- Multi-line Phone Systems
- Appointment Scheduling
- Record Maintenance
- Patient Registration
- Office administration
- Medical transcription
- Healthcare administration
Key Qualifications
- Excellent Communication: Proven ability to coordinate with nursing staff, medical professionals, and patients
- Multitasking Abilities: Demonstrated success managing multiple priorities in busy healthcare settings
- Patient Monitoring: Experience monitoring patient/resident needs and responding appropriately
- Administrative Skills: Expert in clerical procedures, record keeping, and healthcare documentation
- Customer Service: Strong background providing professional support to patients and families
- HIPAA Compliance: Thorough understanding of healthcare privacy and record management requirements
- Team Coordination: Experience working closely with nursing staff and medical teams
Interests
Certification
CPR Certified, Current
Availability And Preferences
Available for Part-Time Position and Full-Time Positions. Flexible with shift scheduling including evenings, weekends, and holidays. Immediate start available. Prefer consistent schedule for optimal patient care continuity. Current background check and references ready
Timeline
Office Coordinator
Montare Behavioral Health
07.2024 - 05.2025
Medical Assistant & Office Manager
Dr. Thomas Ahn Endocrinology Practice
02.2022 - 08.2024
Client Care Coordinator
Oro Recovery
03.2020 - 01.2022
Residential Advisor Shift Lead
Oro Recovery
11.2019 - 03.2020
Office Manager & Patient Biller
Medical Home Rehab
06.2017 - 12.2019
Patient Care Coordinator
Affinity Medical Center
04.2014 - 02.2017
Bachelor of Arts - English
California State University Northridge
Master of Arts - Clinical Psychology
Pepperdine University
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