Vanessa Feliciano

Assist multiple physicians within NYU Langone with patient messages.

Messages include medication refill requests, proper chart review, and contacting pharmacies on physician and patient behalf.

Starting and proper chart documentation of prior authorizations, when needed by patients' insurance, for medications. Assisting the MA team with any questions regarding the prior authorization workflow.

Scheduling of multiple providers with same-day/urgent care appointments. Implementing new ideas on how to improve the Medical Assistant role for our department.

Assist in training of new hire medical assistants, providing them with useful information on work policies and how to navigate through EPIC.

Prepared patients for Neurological examinations. Administering appropriate testing prior to the Dr entering. Vital signs, confirming active medications and properly charting, recording histories. Mixing Botox,Administering injections, Buccal Swabs ordered by the provider and training patients on how to properly inject themselves. Training new employees. Calling in Rx’s, obtaining prior auths for imaging and medications. Taking messages and returning phone calls.

Precepted newly hired medical assistants to train on office procedures and important daily tasks.

Prepared patients for Neurological examinations -giving patients simple testing before the Dr. enters (mini mental examinations,moca,GDS-15,ADAS-COG testing) taking patients vital signs such as blood pressure, weight, height, pulse and respirations; Confirming all current and new medication changes, recording histories, also giving injections when needed and training patients on self-injections, calling in prescriptions for patients and charting information correctly, obtaining prior authorizations and taking messages for the doctors and calling patients back with results. Also, in charge of all OSHA training for all staff and making sure we are up to date with trainings, rules and regulations. Occasionally when needed, I also help out with front office duties - should someone request time off. In Charge of Interviewing process of New Medical Assistant Hires and training process.

Prepared patients for examination, performing duties such as escorting patients to the examination room, taking and recording vital signs such as temperature, height, weight and blood pressure, taking and recording medical histories, also preparing patients and parents for medical procedures; collect and prepare lab specimens, dispense vaccines and shots.

This job was where I completed my externship hours for completion of my Medical Assistant program. After completion I was offered a full-time job opportunity. I prepared patients for examination - this was a pediatric office mixed with an internal medicine office. I performed duties such as escorting patients to the exam room, taking and recording vital signs - such as temperature, height, weight and blood pressure; administered vaccinations and documentation of FL shots. I also worked in the front office on days when back up was needed - verifying insurances, confirming appointments, obtaining prior auths and scheduling appointments, check ins and outs.

Started off as a cashier for the first year, greeting customers at the check-out line ensuring my area was clean and neat, scanning items, bagging, collecting money and providing correct change to the customer. After the first year Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations. During this time I was in charge of the front staff - sending people on breaks and lunches, counting cash registers at night and charting and dealing with customer complaints.