Vanessa Ferreira
Palmdale,CA
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and team management. Recognized for enhancing operational efficiency and safety compliance as a Package Handler at AMS Fulfillment. Bilingual and skilled in quality assurance, I thrive in fast-paced environments, consistently achieving high levels of customer satisfaction.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Package Handler
AMS Fulfillment
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Manager
McDonald's
02.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Checked and tested foods to verify quality and temperature.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Education
High School Diploma -
Palmdale High School
Palmdale Skills
- Package sorting
- Safety compliance
- Customer service
- Quality assurance
- Time management
- Bilingual fluency
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Timeline
Manager
McDonald's
02.2021 - 03.2023
Package Handler
AMS Fulfillment
High School Diploma -
Palmdale High School