Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Finn

North Hills,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Flavor Producers
07.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Receptionist

Flavor Producers
07.2016 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Education

High School Diploma -

James Monroe High School
North Hills, CA
06.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Scheduling
  • Follow-up skills
  • Order Processing
  • Appointment Scheduling
  • Data Collection
  • Filing
  • Spreadsheets

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Flavor Producers
07.2016 - Current

Receptionist

Flavor Producers
07.2016 - Current

High School Diploma -

James Monroe High School

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Vanessa Finn