Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Florentino

Bridgeport,CT

Summary

Detail-oriented and reliable professional with a robust background in caregiving, customer service, and administrative support. Expertise in data entry, recordkeeping, scheduling, and effective written communication through email and chat enhances the ability to streamline operations. Proficient in various remote tools, including Microsoft Office, Google Workspace, Zoom, Slack, and CRM platforms, ensuring seamless collaboration in virtual environments. A strong commitment to quality and success is complemented by versatile skills in project management and problem-solving, making a valuable addition to any remote administrative, data entry, or chat support team.

Overview

11
11
years of professional experience

Work History

Dog Sitter

Dog Care (Personal/Informal)
10.2024 - Current
  • Managed feeding schedules, walks, and grooming support.
  • Documented daily routines and provided updates to owners.
  • Maintained clean and safe environments for pets.

Certified Home Health Aide

Heart to Heart Home Care Agency
10.2024 - Current
  • Scheduled and tracked daily routines, including appointments and medications.
  • Maintained accurate household records and documentation.
  • Provided written updates to family members and professionals.
  • Balanced multiple responsibilities independently with reliability.

Home Care Coordinator

Alastar Home Care
01.2023 - 10.2024
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with Patients and home attendant to encourage professional relationships and promote respect.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Explained upcoming treatment preparation, instructions, and other facts to patients/Family/Home attendants.

Customer Service Representative

Willis Towers Watson
08.2021 - 09.2023
  • Work from home as an additional Customer Service Representative
  • Provide assistance with enrolling in benefits, where to submit claims, creating cases to provided the best Customer Service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.


In-Home Babysitter

Childcare & Scheduling Support | College Sitters, Tutors, and Nannies
08.2018 - 09.2021
  • Coordinated schedules, meals, and activities for children.
  • Maintained records and provided written progress updates to parents.
  • Planned engaging educational and recreational activities.
  • Reviewed and followed parent directions for children's care.

Customer Service Cashier | Katz Pharmacy
03.2018 - 07.2018
  • Processed transactions accurately while maintaining detailed records.
  • Assisted customers and provided professional service.
  • Organized inventory and ensured accurate documentation.

Receptionist/Hairstylist | Drybar Salon
02.2017 - 11.2017
  • Scheduled appointments and maintained calendars.
  • Handled front desk operations, including data entry and filing.
  • Communicated with clients and confirmed appointments.

Merchandise Associate | TJ Maxx
03.2016 - 01.2017
  • Assisted with inventory management and labeling accuracy.
  • Maintained organized sales and stock records.
  • Provided reliable support to customers and management.

Cashier | Western Beef
01.2015 - 08.2015
  • Processed purchases accurately and maintained transaction records.
  • Assisted with merchandise restocking and organization.
  • Provided courteous service while resolving customer inquiries.

Education

High School Diploma -

Bronx Academy of Health Careers
The Bronx, NY
01.2015

Skills

  • Data Entry & Recordkeeping
  • Email & Chat Communication
  • Microsoft Office Suite
  • Google Workspace
  • Scheduling & Calendar Management
  • Customer Service & Support
  • CRM Tools (Zendesk & LiveChat)
  • Time Management & Organization
  • Zoom & MS Teams

Timeline

Dog Sitter

Dog Care (Personal/Informal)
10.2024 - Current

Certified Home Health Aide

Heart to Heart Home Care Agency
10.2024 - Current

Home Care Coordinator

Alastar Home Care
01.2023 - 10.2024

Customer Service Representative

Willis Towers Watson
08.2021 - 09.2023

In-Home Babysitter

Childcare & Scheduling Support | College Sitters, Tutors, and Nannies
08.2018 - 09.2021

Customer Service Cashier | Katz Pharmacy
03.2018 - 07.2018

Receptionist/Hairstylist | Drybar Salon
02.2017 - 11.2017

Merchandise Associate | TJ Maxx
03.2016 - 01.2017

Cashier | Western Beef
01.2015 - 08.2015

High School Diploma -

Bronx Academy of Health Careers

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