Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Vanessa Flores

West Des Moines,USA

Summary

Administrative Assistant with over 8 years of comprehensive experience in customer service, problem-solving, and project management, adept at enhancing customer satisfaction and leading team efforts to achieve company objectives. Proven track record in account and inventory management, coupled with a keen ability to analyze and streamline operations for efficiency and cost savings. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Commercial Account Manager

Top Job Services
08.2018 - Current
  • Managed inventory and supply operations for all commercial accounts, serving as their primary point of contact
  • Oversaw scheduling and day-to-day operations for both commercial and residential settings
  • Managed payroll processes and employee timesheets, collaborating directly with the accountant to implement pay raises and update employee files
  • Recruited and trained individuals in alignment with company expectations
  • Proficient in utilizing Microsoft Office for creating and managing business spreadsheets
  • Traveled to potential clients to provide insights on costs and personnel requirements
  • Served as bilingual point of contact for a team of over 100 employees, facilitating seamless communication by translating requests and concerns between staff and upper management

Front and Back of House Team Member

Chick Fil A
10.2017 - 07.2018
  • Handled both front and back of house operations with efficiency and professionalism
  • Resolved customer issues promptly and effectively, leading to a decrease in complaints
  • Contributed to sales increase through enthusiastic upselling and suggestive selling techniques
  • Elevated to the role of Food Safety Specialist, overseeing regular quality checks on food safety procedures
  • I nvited to provide insights during marketing meetings.

Front and Back of House Team Member

Panera Bread
08.2016 - 09.2017
  • Maintained high-quality service by managing detailed front and back house operations while effectively balancing both responsibilities
  • Fostered a collaborative team environment, enhancing overall service efficiency
  • Eagerly embraced both front and back of house roles, significantly boosting team morale
  • Trained and mentored other team members in both areas.

Education

Studied in Criminal Justice and Emergency Medical Services -

Des Moines Area Community College
Des Moines, IA
12.2019

Skills

  • Customer Service
  • Problem Solving
  • Time Management
  • Recruitment
  • Team Leadership
  • Inventory Management
  • Account Management
  • Customer Satisfaction
  • Payroll Management
  • Sales Techniques
  • Organizational Skills
  • Communication Skills
  • Enthusiasm

References

  • Kris Beaman, TOP JOB SERVICES, Kris@topjobdesmoines.com, 5152981615
  • Cameron Bennet, CAM'S, Cameronbennettjay@gmail.com, 5154789443

Timeline

Commercial Account Manager

Top Job Services
08.2018 - Current

Front and Back of House Team Member

Chick Fil A
10.2017 - 07.2018

Front and Back of House Team Member

Panera Bread
08.2016 - 09.2017

Studied in Criminal Justice and Emergency Medical Services -

Des Moines Area Community College

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Vanessa Flores