Vanessa Flores Castañeda
Spring,TX
Summary
Driven Assistant Accountant with a track record of enhancing financial decision-making at AMPI. Excelled in maintaining detailed financial records, contributing to informed strategic planning. Demonstrates exceptional teamwork and leadership skills, adept at working under pressure. Skilled in public relations and advertising design, consistently improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Cashier
Tj Maxx Dept Store
12.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring discrepancy-free operations.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Trained new staff on register operations and store policies.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Collaborated with team members to improve checkout workflow efficiency.
- Implemented promotional displays, increasing product visibility and sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
Assistant Manager
Tierra Azul AMPI Playa Del Carmen
02.2014 - 04.2015
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Hotel Manager
Hotel Acanto
09.2013 - 02.2014
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Evaluated and promptly resolved lodging facility operational issues.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Front Desk Receptionist
Hospital Costamed
09.2011 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Jewelry Sales Associate
Hotel Iberostar
11.2009 - 07.2011
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Restaurant Hostess and RP
Restaurante Gaia
10.2007 - 01.2009
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Assistant Teacher
IMSS Day Care and Preschool
02.2002 - 11.2006
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
Childcare
Piccolo Mondo Childcare Area
01.1999 - 01.2002
- Encouraged parent involvement through volunteer opportunities at the center or hosting special events like family nights or workshops related to childcare topics.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Stayed current on best practices within childcare by attending workshops and conferences designed for professionals in the field of early childhood education/childcare services.
- Established efficient filing systems for both physical and digital documents ensuring easy access to all important information related to childcare facility operations.
Education
Gastronomía Y Hoteleria -
Centro Universitario Cultures
08.2008
High School Diploma -
Instituto Latino Americano
07.2002
Skills
PUBLIC RELATIONS
TEAMWORK
LEADERSHIP
LEADERSHIP ADVERTISING DESIGN
WORK UNDER PRESSURE
FRONT DESK
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteTimeline
Cashier
Tj Maxx Dept Store
12.2024 - Current
Assistant Manager
Tierra Azul AMPI Playa Del Carmen
02.2014 - 04.2015
Assistant Hotel Manager
Hotel Acanto
09.2013 - 02.2014
Front Desk Receptionist
Hospital Costamed
09.2011 - 08.2013
Jewelry Sales Associate
Hotel Iberostar
11.2009 - 07.2011
Restaurant Hostess and RP
Restaurante Gaia
10.2007 - 01.2009
Assistant Teacher
IMSS Day Care and Preschool
02.2002 - 11.2006
Childcare
Piccolo Mondo Childcare Area
01.1999 - 01.2002
Gastronomía Y Hoteleria -
Centro Universitario Cultures
High School Diploma -
Instituto Latino Americano