Citrix
Vanessa Floyd
Lanham,MD
Summary
Over 15 years of Banking, Accounting, Customer Service and Sales-Related skills. Administrative experience in a variety of banks, credit unions, retail stores, and office settings. Exceptional data entry and record keeping capabilities with a strong emphasis with attention to detail. A team player, problem solving, active listener, reliable, responsible, self-motivated, quick learner, with excellent customer service skills. Capable AR professional with expertise in reviewing and resolving discrepancies, producing reports and posting adjustments. Excellent communication, organizational and conflict resolution abilities paired with attentive, results-driven and industrious nature. Proficient in Efficient Accounts Receivable Specialist offering 8 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.
Overview
46
46
years of professional experience
4
4
years of post-secondary education
Work History
MD Payment Processing Specialist
Accountemps
Greenbelt
01.2013 - Current
- Education Systems Federal Credit Union
- Process ACH reentries, reclamations, and NSF items to Federal Reserve and send out
- Notification of Change in support of ACH
- Process for ACH, lockbox files and share draft process as required to step-in and process when need arises
- Process incoming mail payments and deposits
- Research and respond to member/internal inquiries in Payment Processing Help desk issue tickets
- Answers and respond 200 (verbal or written) to calls taken through queue phone line
- Assist members and potential members in understanding and utilizing credit union services and products
- Utilize ACH re-entry system on Data Safe system; Teller-Navigator;
- OFAC Foreign Reporting – Bridges (Anti-Terrorist Watch List for Merchants and
- Countries) from ACH entries
- Set up ACH Stop Payments
- ACH Retrieval - DBO - ACO - ACH edit Exception Report
- Keep current of policies, procedures and changes pertaining to Payment Processing department by using Internet/Intranet and other training and information tools available
- Follow established policies and procedures to safeguard all Educational Systems FCU computer systems
- Adhere to safety and security programs designed to minimize loss relating to fraud and robbery
- Effectively monitor all electronic services functions ensuring that mine are secured at all times
- Performs other duties as assigned, such as order visa check cards and maintain records room
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options.
- Analyzed, prepared and issued charge back notices for payment to prevent third-party collection agency involvement.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Developed and maintained courteous and effective working relationships
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-to-day duties accurately and efficiently
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked flexible hours across night, weekend and holiday shifts
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Saved 2100 by implementing cost-saving initiatives that addressed long-standing problems
- Saved $5,000 by implementing cost-saving initiatives that addressed long-standing problems
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Supported management by processing invoices and documents with consistent on-time delivery
- Reviewed account data and activity to devise financial estimation reports and adjustments
Cash Office Bookkeeper
Ross Department Store
Greenbelt, MD
01.1997 - Current
- Log in checks, credit cards, credit vouchers and cash transactions received from customers
- Audit register transactions and check post void
- Vanessa Floyd
- Audit sales, shortages and overages
- Log into computer database and log book
- Prepare daily bank deposited for the store
- Order office supplies for the store
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Adhered to social distancing protocols and wore mask or face shield
- Handled 200 calls per day to address customer inquiries and concerns
- Developed team communications and information for meetings
- Used critical thinking to break down problems, evaluate solutions and make decisions
Card Specialist
Chevy Chase Bank/Capital One Bank Check
Laurel, MD
01.2003 - 01.2010
- Reviewed and processed 200 (Regulation E) Visa Check Card dispute files
- Prepared general ledger entries, and complete visa settlement, prepare daily wire
- Monitor and resolve exception items
- Provided high-level customer service to check card customers
- Interacted with branch, customers and security personnel to resolve questions, concerns and problems regarding check card transactions
- Perform other duties and functions as assigned
- Recommended products and services to meet customers' credit card and banking needs
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes
- Generated reporting to aid leadership with information to determine future credit card goals
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information
- Maintained product details and protocols to comply with contracts and disclosures
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing
Union Senior Teller / ATM Assistant
Transportation Federal Credit, Washington
, D.C.
01.1999 - 01.2003
- Assisted members with performing various business transactions
- Processed shared draft deposits and withdrawals
- Processed loan payments, money orders, traveler’s checks, visa payments, and encoded checks
- Processed mail deposits, drop-slot deposits, and maintained cash drawer
- Updated and maintained current members address information in database
- Balanced, replenished, and settled Vault and Automated Teller Machine (ATM)
- Sold loan products and services, closed member accounts, and responded to members inquiries
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-to-day duties accurately and efficiently
- Used Microsoft Word and other software tools to create documents and other communications
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Handled 100 calls per day to address customer inquiries and concerns
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships
- Developed team communications and information for meetings
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Delivered services to customer locations within specific timeframes
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used coordination and planning skills to achieve results according to schedule
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Conducted research, gathered information from multiple sources and presented results
Education
Certificate in Accounting Principles -
Prince George’s Community College
High School Diploma -
Duval High School
Greenbelt Maryland 08.1990 - 05.1994
Skills
Windows NT/XP, Microsoft Word, Excel Office, Access, Outlook Database PCVarious Accounting Software skills Data Safe System Accounting software, BookkeepingQuick Books Filing Systems Records Management, Transcription system, Data entryVarious office equipment photocopying, 10 key calculator, electric typewriters
Payment posting
Account Reconciliation
Research and due diligence
Payment processing knowledge
Claims Processing
System launch processing
Software
KeyStone
Workspace
Webxtender
Timeline
MD Payment Processing Specialist
Accountemps
01.2013 - Current
Card Specialist
Chevy Chase Bank/Capital One Bank Check
01.2003 - 01.2010
Union Senior Teller / ATM Assistant
Transportation Federal Credit, Washington
01.1999 - 01.2003
Cash Office Bookkeeper
Ross Department Store
01.1997 - Current
High School Diploma -
Duval High School
08.1990 - 05.1994
Certificate in Accounting Principles -
Prince George’s Community College