Vanessa Fragosa

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Used EPIC to schedule appointments.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Took copayments and compiled daily financial records.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Preparing all catering orders for clients, & assisting with deliveries

• Delivered prompt service to prioritize customer needs.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
• Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
• Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
• Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
• Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
• Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
• Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
• Promoted a safe and clean environment by adhering to strict sanitation protocols, reducing the risk of infection or illness among patients.
• Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.