Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Franko

Fort Worth,TX

Summary

Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Services Manager

THE MEAT BOARD, LLC
06.2019 - Current
  • Managed cross-functional teams to deliver high-quality projects on time and within budget.
  • Accounts Payable and Receivables, which included billing and collections of invoices to vendors and customers
  • Managed payroll principles & processes. Knowledge of time card and attendance policies and procedures. Experience working with Paycomm, Paycor, Gusto and Quickbooks payroll and timekeeping systems
  • Manage employee onboarding, payroll, benefits enrollment and renewals, time card adjustments and corrections, certification management and renewals and vacation requests
  • Developed the employee handbook in coordination with an employment lawyer and ownership team .Printed and distributed to employees to be read, signed and filed in their individual folders
  • Quickbooks bookkeeping which included inventory management, balance sheets, sale tax filings, purchase orders and bill payment. Develop and manage weekly reports.
  • Managed our POS system's equipment setup, repair, and maintenance
  • Business development team member that lead research& development, product selection and placement and store layout
  • Continue to research potential new systems and products to increase efficiency and productivity
  • Assisted in developing our e-commerce program which included packaging solutions, pricing, target audiences and inventory
  • General store operational duties which included: phone installation, POS system installation, product stocking and inventory management
  • Manage store certifications and renewals (i.e communicate with city entities to maintain current certifications and regulations)
  • Completed weekly payroll for 5-25 employees.

Customer Service Rep and Manager

GRAPHICS2PRESS, LLC
05.2015 - 06.2019
  • Understand, train and enforce all company processes and procedures
  • Continue to collaborate with personnel in the customer service department on all responsibilities required for success
  • Provide continuing education and development that focuses on the industry and general business skills along
  • Improve communication within the customer service department along with the department's relationship with both production and sales teams
  • Build a strong team that is interchangeable and self-supporting
  • Provide cross-training with the other departments to better understand the industry and the services and products the company provides
  • Support the sales team's requests and help obtain 'missing information' to avoid a bottleneck flow
  • Continue to streamline workloads and work flow information to reduce error and downtime
  • Developed training manuals for new hires and new customers to the industry
  • Establish budgets, make up costs, process invoices, confirm PO's
  • Managed approximately 30-75 incoming phone calls, emails and requests from customer daily

Customer Service Representative

GRAPHICS2PRESS, LLC
05.2010 - 06.2019
  • Prior to my promotion into management, I was a customer service rep, working directly with clients and our sales team daily, and continuing to manage my own accounts along with my management duties
  • Communicate directly with our customers about artwork changes, pending orders, ship dates, concerns and problem solving
  • Take information given from our sales team and customers, create and input order that will be used by each of our coordinating departments and make sure that it goes through efficiently and correctly
  • Develop a friendly and professional rapport with the customers in order to generate more business for the sales team and company
  • Managed approximately 30-75 incoming phone calls, emails, requests from customers daily

OFFICE CLERK

GRAPHICS2PRESS, LLC
08.2007 - 05.2010
  • Data entry
  • Document sorting, copying and filing
  • Office supply replenishment
  • Answered the phones and directed calls to the appropriate employee
  • Assisted customer service reps with any estimating and general duties throughout the day
  • Administrative assistant to the customer service and art department teams which included about 15 people

Education

UNIVERSITY OF TEXAS AT ARLINGTON
ARLINGTON, TEXAS

High School Diploma -

Ballinger High School
Ballinger, TX
05-2005

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Payroll Specialist & HR Management
  • Bookkeeping & Bookkeeping Software
  • Accounts Payables & Accounts Receivables
  • Analyze Data and Order Entry
  • Production Scheduling and Coordination
  • Customer Service Skills, Communication Skills (oral & written)
  • Project Management (Detail Oriented & Organized)
  • Social Media Management & Content Creation
  • Website Management & Design
  • Retail Point of Sale System Management
  • Administrative Assistant
  • Teamwork and collaboration in support roles

Certification

  • Food Handler's Certified
  • HACCP Certified
  • Certification of Continuing Education in Management & Leadership Skills

Timeline

Business Services Manager

THE MEAT BOARD, LLC
06.2019 - Current

Customer Service Rep and Manager

GRAPHICS2PRESS, LLC
05.2015 - 06.2019

Customer Service Representative

GRAPHICS2PRESS, LLC
05.2010 - 06.2019

OFFICE CLERK

GRAPHICS2PRESS, LLC
08.2007 - 05.2010

UNIVERSITY OF TEXAS AT ARLINGTON

High School Diploma -

Ballinger High School

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Vanessa Franko