Vanessa Franks

Milledgeville,GA

Summary

Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders. Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

years of professional experience

Work History

Property Manager / Real Estate Agent

Proper T Management

Milledgeville, GA

12.2023 - Current

Completed lease applications and verifications, notifying prospects of results.
Handled resident complaints and expedited maintenance requests.
Compiled and conveyed operational and financial data to regional manager.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Inspected properties regularly to identify deficiencies and schedule repairs.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Advised owners on potential improvements or investments that could increase the value of their properties.
Monitored market trends to ensure competitive pricing structures for units under management.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Processed evictions when necessary in accordance with state laws and procedures.

Property Manager/ Real Estate Agent

Coldwell Banker Access Realty

Milledgeville, GA

06.2020 - 12.2023

Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Advised owners on potential improvements or investments that could increase the value of their properties.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Managed all maintenance requests from tenants in a timely manner.
Collected monthly assessments, rental fees, deposits and payments.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Processed evictions when necessary in accordance with state laws and procedures.
Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Facilitated tenant paperwork processing and verification.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

Property Manager

Baker's Acres Mobile Home Park

Macon, GA

01.2014 - 06.2020

Created marketing campaigns to attract new residents to the mobile home park.
Responded promptly to emergency situations involving tenants or guests at the facility.
Analyzed market trends in order to determine appropriate rates for rent increases.
Directed collection of insurance premiums, taxes and incurred operating expenses.
Provided excellent customer service to current and prospective tenants.
Managed day-to-day activities involving tenants, subcontractors and property management.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Inspected grounds on a daily basis to ensure compliance with local regulations.
Managed and oversaw operations, maintenance and administration of properties.
Assisted in developing budgets for capital improvements needed at the mobile home park.
Prepared and submitted monthly tenant visit logs.
Provided guidance and support for team members throughout their employment tenure.
Managed maintenance for mobile home rental properties.
Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Resolved tenant disputes in a timely manner while ensuring fairness for both parties involved.
Organized and oversaw all maintenance activities in the mobile home park including repairs, renovations, and landscaping.
Implemented strategies designed to increase revenue generated from rental units.

Skills

Work order monitoring
Lease administration
Tenant relations

Debt control
Accounting operations
Appfolio and Rent Manager accounting software

Timeline