Vanessa Freeman

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Improved patient well-being by providing compassionate and attentive personal care.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
• Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers..
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Managed scheduling for the executive team, balancing complex calendars to ensure optimal use of time.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

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• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.