Vanessa Gainous
Columbus,OH
Summary
Diligant customer service professional with asolid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Financial Services Professional
Ranstad Staffing Agency
07.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
Guest Services Manager
Embassy Suites By Hilton
06.2023 - 02.2024
- Set and managed policies for concierge services and guest relations.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Reviewed upcoming events and planned for expected challenges.
Assistant General Manager
Motel 6 Hotel
04.2023 - 06.2023
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Front Desk Receptionist
Glen Capri Inn & Suites
09.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed and collected important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Pickerington High School Central
Associate of Arts - Psychology
Columbus State Community College
Columbus, OH05-2026
Skills
- Decision-making
- Time management
- New hire on-boarding
- Coaching and mentoring
- Complaint handling
- Flexible schedule
- Computer skills
- Problem-solving skills
- Security awareness
Software
Opera
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeImportant To Me
Career advancementCompany CulturePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Services Professional
Ranstad Staffing Agency
07.2024 - Current
Guest Services Manager
Embassy Suites By Hilton
06.2023 - 02.2024
Assistant General Manager
Motel 6 Hotel
04.2023 - 06.2023
Front Desk Receptionist
Glen Capri Inn & Suites
09.2022 - 04.2023
High School Diploma -
Pickerington High School Central
Associate of Arts - Psychology
Columbus State Community College
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