VANESSA GALLEGOS
Fabens,TX
Summary
In my role as a freight dispatcher, I efficiently coordinated the movement of goods by matching shipments with carriers, ensuring timely deliveries, and maintaining effective communication with both shippers and carriers. Additionally, in my experience as a material planner and logistics professional, I managed inventory levels, optimized supply chain processes, forecasted material needs, and collaborated with suppliers to ensure smooth operations and minimize costs while meeting production demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Material Planner & Logistics
Sumitomo Electric Wiring Systems
El Paso, TX
09.2023 - Current
- Planned and managed shipment schedules for finished products according to customer needs.
- Analyzed material requirements and scheduled production activities accordingly.
- Developed and implemented material planning strategies to maintain optimal inventory levels.
- Distributed work orders to departments.
- Contacted suppliers to verify shipment details.
- Developed and maintained material requirements planning system to ensure availability of materials for production.
- Forecasted future demand based on historical data analysis and market trends.
Bilingual Customer Service Representative Remote
Ken Garff Honda
Salt Lake City, UT
02.2023 - 09.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided customer service assistance in the form of answering questions and resolving complaints.
- Reported any mechanical issues or damages found during inspections to supervisor immediately.
- Processed transactions for customers returning or exchanging rented vehicles.
- Answered phone calls and responded to questions and concerns.
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
Bilingual Customer Service Representative Remote
TTEC
Houston, TX
02.2022 - 12.2022
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Freight Dispatcher
SRNA
Fabens, TX
01.2021 - 02.2022
- Monitored and tracked the progress of shipments.
- Created reports to track delivery times, routes and costs.
- Communicated with truck drivers about pick up and delivery schedules.
- Scheduled trucks for loading and unloading at various locations.
- Coordinated freight movement from origin to destination.
- Resolved disputes between customers and carriers regarding shipment issues.
- Negotiated rates with vendors for services related to freight shipping.
- Developed relationships with key suppliers to ensure quality service at competitive prices.
- Received requests from customers for freight quotes and provided estimates accordingly.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Ensured compliance with government regulations related to transportation of goods.
- Reviewed carrier performance against contracted service levels and take corrective action when necessary.
- Investigated customer complaints regarding late deliveries or lost and damaged cargo items.
- Monitored shipments to guarantee on-time delivery.
- Responded to customer messages in regards to delivery issues.
- Provided customers contacting call center with exceptional service and support.
- Provided translation assistance for customers with limited English proficiency.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Freight Dispatcher/Senior Customer Service Associate
Yazaki NA
El Paso, TX
11.2017 - 01.2021
- Supervised and coordinated the daily activities of cross dock personnel to ensure efficient loading and unloading of freight.
- Monitored the accuracy and timeliness of freight delivery, ensuring that all shipments are delivered on time.
- Managed the scheduling of personnel to ensure sufficient coverage during peak hours.
- Investigated any discrepancies or issues with deliveries to determine root cause and corrective action plans.
- Resolved customer inquiries related to shipment status or delivery timelines in a timely manner.
- Maintained and monitored SAP systems to ensure optimal performance.
- Monitored customer orders to ensure timely delivery of products.
- Maintained detailed records of shipments, including tracking numbers and destinations.
- Coordinated with carriers to resolve any issues related to shipment delays or errors.
- Provided customers with updates on order status via phone, email, or in-person meetings.
- Documented all communication regarding customer orders and inquiries in the system database.
Education
BBA - Business Administration
Western Technical College
El Paso, TX12.2024
High School Diploma -
Cotton Valley Early College HS
Fabens, TX06.2015
Skills
- Bilingual English and Spanish
- Professional phone and email skills
- Ability to multi-task
- Data Gathering and Documentation
- Meeting Planning and Leadership
- Relationship Building
- Critical Decision-Making
- Route Planning
- Freight Forwarding
- Dispatch of Drivers
- Documentation and Paperwork
- Logistics Management
- Quality Assurance
Certification
- Excel Certified
- Word Certified
- Freight Broker/Agent Training Certified
- Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Material Planner & Logistics
Sumitomo Electric Wiring Systems
09.2023 - Current
Bilingual Customer Service Representative Remote
Ken Garff Honda
02.2023 - 09.2023
Bilingual Customer Service Representative Remote
TTEC
02.2022 - 12.2022
Freight Dispatcher
SRNA
01.2021 - 02.2022
Freight Dispatcher/Senior Customer Service Associate
Yazaki NA
11.2017 - 01.2021
BBA - Business Administration
Western Technical College
High School Diploma -
Cotton Valley Early College HS
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