Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Gallegos

Maywood,IL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative/ Shipping Clerk

Nielsen Bainbridge
Bridgeview, IL
07.2013 - 02.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Verified shipping documents for accuracy.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Conducted regular audits of warehouse operations for compliance with company policies and procedures.
  • Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.

Accounts Payable Administrator/Senior Customer Service Representative

Menards
Hillside, IL
04.2010 - 11.2012
  • Reviewed and processed invoices for accuracy, completeness and conformance to company policy.
  • Verified supplier accounts by reconciling monthly statements and related transactions.
  • Researched invoice discrepancies and resolved billing issues with suppliers and vendors.
  • Maintained accurate records of all accounts payable activities in the accounting system.
  • Prepared vendor payments via check, wire transfer or ACH payment methods.
  • Created new vendor profiles in the accounting system including setting up 1099 reporting requirements when applicable.
  • Entered purchasing data into company systems, including packing lists, and purchase orders.
  • Managed incoming calls from customers while providing exceptional service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Proviso West High Schoool
Hillside
05-2010

Some College (No Degree) - General Studies

Triton College
River Grove, IL

Skills

  • Scheduling
  • Account updating
  • Paperwork Processing
  • Appointment Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Administrative Support
  • Product Knowledge
  • Data Collection
  • Complaint resolution
  • Data Entry
  • Order Processing

Timeline

Customer Service Representative/ Shipping Clerk

Nielsen Bainbridge
07.2013 - 02.2022

Accounts Payable Administrator/Senior Customer Service Representative

Menards
04.2010 - 11.2012

High School Diploma -

Proviso West High Schoool

Some College (No Degree) - General Studies

Triton College

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Vanessa Gallegos