Vanessa Garcia

cooking and cleaning assist with medication reminders

, assist with daily activies , organizing home, companionship, grocery shopping

• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Developed rapport to create safe and trusting environment for care.
• Followed nutritional plans to prepare optimal meals.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized customer service software to manage interactions and track customer satisfaction.