Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Garrido

Union City,NJ

Summary

Remote customer service professional and patient care coordinator with solid experience delivering high-quality support in a virtual environment. A reliable team player is known for adapting to changing needs and focusing on achieving results. Skilled in CRM software and bilingual communication, I excel in streamlining processes and enhancing client satisfaction. Strong communication, problem-solving, and time management skills ensure efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Overview

8
8
years of professional experience

Work History

Work From Home Agent

Docreit
01.2023 - 08.2024
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Patient Care Coordinator

Specialized Therapy Associates
04.2020 - 07.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Customer Service Representative

Josmo Shoes
05.2016 - 02.2020
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

North Bergen High School
North Bergen, NJ
06-2014

Skills

  • Phone Etiquette
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Goal-Oriented
  • CRM Knowledge
  • Appointment Scheduling
  • CRM Software
  • Remote Office Availability
  • Data Entry
  • LiveChat Messaging
  • Customer Account Management
  • Calm Under Pressure

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Work From Home Agent

Docreit
01.2023 - 08.2024

Patient Care Coordinator

Specialized Therapy Associates
04.2020 - 07.2022

Customer Service Representative

Josmo Shoes
05.2016 - 02.2020

High School Diploma -

North Bergen High School

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Vanessa Garrido