Vanessa Garza
Raleigh,NC
Summary
Highly motivated individual seeking employment with purpose and dedication, Very hard working, honest and dependable. Particularly in what I'm good at, Private Residential Housekeeping,
Overview
23
23
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube, Contact Asia-(919) 907-8630 Manager
03.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
Parts Specialist
O'Reilly Auto Parts, Jeff Williams( 919)473-3532
06.2023 - 06.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Tracked parts use and charged items to customer accounts for billing.
Warehouse Worker, Picking and Stowing
Amazon, Omar (240) 870-6460
09.2022 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 30
- pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Front End Cashier
Food Lion, Jennifer Lopez(919)790-8146
01.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Private Professional Housekeeper
Lechler Residence, (919)518-2140
04.2001 - 03.2020
- Cleaning. sanitizing and keeping the home inviting and comfortable at all times.
- Taking care of the home, six months of which, they resided at their summer home. Taking and delivering messages.
- Responsible for upkeep and maintenance. Knowing who to call when a maintenance issue arises.
- Overseeing maintenance and service calls, accompanying them throughout the service and signing for invoice.
- Laundry, ironing of clothing, bed sheets, linens etc.
- Changing beds, cleaning bathrooms, total upkeep of the home, inside and out.
- Taking inventory of household items and cleaning products etc.
- Packing/ Unpacking
- Filing paperwork
- Setting appointments and making reservations
- Scheduling doctor's appointments and accompanying Mr. Lechler to and from his appointments
- Cooking, meal prep
- Watering plants of the entire estate, gardening
- Keeping the pool house, logia and wine cellar tidy
- Household errands, dry clean, Fed Ex, recycling etc.
- Filing important papers and documents
- Grocery/ miscellanies shopping
- Companionship
- Babysitting
- .Caregiving for Mr. Lechler , during his last few years. I also was a caregiver to family and friends, Florie and Ruthie.
- Managed inventory effectively, ensuring adequate supplies were always available for efficient completion of daily tasks.
- Proactively identified maintenance needs in guest rooms and common areas, reporting them promptly for timely resolution.
Education
GED -
North Harris County College,
Houston, TX04.1990
Skills
Private Professional Housekeeper
Auto Parts Specialist
Customer Service Advisor
Warehouse Worker
Hard working, Honest and Dependable
Personal References:
Edita Shepard; (615) 282-3955
Edgar Nunez (919)369-4594
Martha Herrera (832) 866-0027
Danielle (347)924-3856
Shannon Carrington (919)523-3050
Nellie Mejia (919)616-6183
Timeline
Customer Service Advisor
Jiffy Lube, Contact Asia-(919) 907-8630 Manager
03.2024 - Current
Parts Specialist
O'Reilly Auto Parts, Jeff Williams( 919)473-3532
06.2023 - 06.2024
Warehouse Worker, Picking and Stowing
Amazon, Omar (240) 870-6460
09.2022 - 06.2023
Front End Cashier
Food Lion, Jennifer Lopez(919)790-8146
01.2022 - 09.2022
Private Professional Housekeeper
Lechler Residence, (919)518-2140
04.2001 - 03.2020
GED -
North Harris County College,
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