Summary
Overview
Work History
Education
Skills
Timeline
Manager

Vanessa Garza

Lake Jackson,TX

Summary


Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

14
14
years of professional experience

Work History

Manager

World Finance
08.2014 - 08.2025
  • Directed branch operations, ensuring compliance with company policies and regulatory requirements.
  • Developed and implemented strategic sales initiatives to enhance customer engagement and profitability.
  • Mentored and trained staff, fostering a high-performance team culture focused on service excellence.
  • Analyzed financial reports to identify trends, driving data-informed decision-making for branch growth.
  • Oversaw budgeting processes, optimizing resource allocation to meet organizational goals effectively.
  • Cultivated strong relationships with clients, enhancing customer loyalty through personalized service experiences.
  • Led community outreach programs, reinforcing brand presence and increasing local market penetration.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed approximately 30-50 incoming calls, emails, remote loan requests per day from customers.

Accounts Manager

Flexi Compras
01.2013 - 01.2014
  • Developed and implemented strategic account plans to drive revenue growth and strengthen client relationships.
  • Analyzed financial reports to identify trends and inform decision-making for account strategy optimization.
  • Streamlined reporting processes, reducing turnaround time for account updates and improving overall efficiency.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Collaborated with sales teams to identify new opportunities, driving revenue growth.

Housekeeping Room Attendant

Holiday Inn Express Hotel
01.2012 - 04.2013
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
  • Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.

Education

High School Diploma -

El Campo High School
El Campo, TX
05-1999

Skills

  • Branch operations management
  • Customer relationships
  • Excellent time management skills
  • Team supervision
  • Remote work
  • Relationship building and management
  • Verbal/written communication
  • Decision-making
  • Cash handling
  • Goals and performance
  • Risk mitigation
  • Loans

Timeline

Manager

World Finance
08.2014 - 08.2025

Accounts Manager

Flexi Compras
01.2013 - 01.2014

Housekeeping Room Attendant

Holiday Inn Express Hotel
01.2012 - 04.2013

High School Diploma -

El Campo High School