Vanessa Garza
Dallas,Texas
Summary
Strategic Property Manager committed to elevating property performance by implementing initiatives that boost NOI, decrease delinquency, and enhance occupancy rates, with a strong emphasis on budget compliance.
Overview
11
11
years of professional experience
Work History
Property Manager – Frankford Station Class A+ (204 Units)
Darcorp Management Group
04.2023 - 09.2025
- Secured promotion to Property Manager from Assistant Manager in just three months.
- Surpassed monthly budgeted NOI by over 20% through diligent occupancy oversight and zero delinquency.
- Maintained delinquency rates at or below 1% with thorough applicant screenings prior to leasing.
- Revamped property’s interior and exterior design to enhance elegance and attract premium clientele.
- Achieved top three finalist status for Community of the Year at FWAA 2024 Awards due to property enhancements.
- Optimized make-ready operations by coordinating vendor schedules for swift unit turnovers in four to five days.
- Completed detailed FAS evaluations within two to three days following move-outs for prompt damage assessments.
- Compiled monthly variance reports alongside weekly dashboards analyzing traffic, renewals, and new applicants.
- Oversaw property operations, ensuring compliance with regulations and standards.
- Managed tenant relations, addressing concerns and facilitating effective communication.
Property Manager – Bel Air Oaks Apartments Class C- (474 Units)
American Communities
08.2022 - 03.2023
- Managed complete operations of property with one leasing agent, two maintenance technicians, and one make-ready specialist.
- Reduced delinquency from $190,000 to $28,000 through strategic financial management.
- Resolved issues related to slab leaks, boiler failures, and winter damage affecting 32 units under staffing constraints.
- Generated weekly reports and month-end summaries while conducting daily staff huddles for operational updates.
- Conducted weekly market surveys to ensure competitive pricing despite lack of amenities.
- Facilitated effective communication within team to address move-ins and maintenance tasks promptly.
- Implemented solutions to overcome staffing shortages during critical property challenges.
Community Director – Apex Apartments Class-C (244 Units)
City Gate Property Group
11.2020 - 10.2021
- Elevated occupancy rate from 86% to over 93%, reaching a peak trend of 94.9%.
- Dramatically decreased delinquency from $109K to $1,400 through diligent Rent Relief efforts.
- Directed a team of six, including leasing and maintenance roles, enhancing collaborative output.
- Ensured consistent budget adherence accompanied by detailed variance reports each month.
- Effectively handled property sale complications while sustaining full operational capacity.
- Met all challenges promptly during Covid-19, exceeding operational performance standards.
Property Manager – Array Apartments Class B (370 Units)
Lion Real Estate Group
07.2019 - 06.2020
- Facilitated property renovations at Sofia 210-unit and Alister/Emerson 399-units before Array takeover.
- Enhanced maintenance efficiency by controlling budget, improving NOI, and minimizing delinquency rates.
- Managed three office staff members alongside five maintenance team members effectively.
- Executed marketing efforts aimed at building resident retention via local partnerships and flyer campaigns.
- Supervised contractor collaboration to complete outstanding unit renovations successfully.
- Conducted recruitment, payroll management, staff development, and operational responsibilities thoroughly.
- Pursued occupancy targets above 95% through dedicated efforts.
- Established robust resident connections to support retention objectives.
Community Director, The Jax Apartments Class B+ (322 units)
Presidium Group(Multiple Properties)
04.2014 - 02.2019
- Achieved occupancy levels of 95% to 97% through strategic property renovations and effective marketing techniques.
- Maintained high leasing performance between 97.5% and 100% trends, maximizing rental income potential.
- Reduced turnover rates by implementing strong resident retention programs, fostering community loyalty.
- Kept delinquency rates consistently below 1%, enhancing overall financial stability.
- Facilitated consistent NOI growth through careful expense management and increased fee revenue streams.
- Met aggressive budget goals established by upper management, showcasing financial acumen.
- Trained a team of five to seven members while developing comprehensive succession plans for talent retention.
- Supervised $4MM to $6MM renovation project, achieving significant milestones with 96% completion.
Education
Certification - undefined
NAA – CAM Certification
Dallas, Texas01.2018
Cosmetology - undefined
Vogue College of Cosmetology
Corpus Christi, Texas01.1989
High School - undefined
South Houston High School
Houston, Texas01.1986
Skills
- Property management and leasing
- Operations management
- Payroll and budgeting
- Capital expense planning
- Marketing strategies
- Accounting principles
- Due diligence processes
- Leadership and mentorship
- Team building and succession planning
- Customer service excellence
- Property management
SOFTWARE
Microsoft Office Suite, ResMan, Yardi Voyager, Onsite, LRO, Rent Café, Blue Moon, Knock, ResMan CRM.
Timeline
Property Manager – Frankford Station Class A+ (204 Units)
Darcorp Management Group
04.2023 - 09.2025
Property Manager – Bel Air Oaks Apartments Class C- (474 Units)
American Communities
08.2022 - 03.2023
Community Director – Apex Apartments Class-C (244 Units)
City Gate Property Group
11.2020 - 10.2021
Property Manager – Array Apartments Class B (370 Units)
Lion Real Estate Group
07.2019 - 06.2020
Community Director, The Jax Apartments Class B+ (322 units)
Presidium Group(Multiple Properties)
04.2014 - 02.2019
Certification - undefined
NAA – CAM Certification
Cosmetology - undefined
Vogue College of Cosmetology
High School - undefined
South Houston High School
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