Vanessa Garzon
Kew Gardens,NY
Summary
Experienced with managing key accounts and maintaining high levels of client satisfaction. Utilizes strategic planning and coordination to drive project success and client retention. Knowledge of fostering collaborative team environments and adapting to changing client needs.
Overview
6
6
years of professional experience
Work History
Key Account Coordinator
Steve Madden LTD
05.2022 - Current
- Oversaw wholesale Amazon accounts for Steve Madden brands.
- Conducted comprehensive data analysis (weekly, monthly, seasonal, and YTD).
- Demonstrated Excel proficiency; created category selling reports for retail sales assessment.
- Collaborated with buyers and sales reps to strengthen customer relationships and uncover business opportunities.
- Managed an Amazon catalog of over 1,000 SKUs, optimizing listings to drive sales and ensure accuracy of product info and imagery.
- Led Amazon A+ content, brand store management, and advertising strategies to enhance rankings and sales.
- Maintained accurate control over inventory and product availability.
- Conducted retail math calculations; analyzed Vendor Central reports to support strategic decisions.
Administrative Assistant
Aviarms Support Corporation
01.2020 - 04.2022
- Recorded transactions and monitored accounts for financial concerns
- Reconciled multiple accounts daily to keep records current and balanced
- Identified causes of product malfunctions and credited affected customers
- Updated records with all interactions and customers transactions
- Resolved financial discrepancies with thorough research, financial acumen, and critical thinking
- Operated computers programmed with accounting software to record, store, and analyze information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Server Shift Leader
The Tap Room
05.2019 - 12.2021
- Resolved conflicts and handled requests to uphold strong customer service standards and restaurant reputation for excellence
- Monitored work of FOH staff, verifying compliance with policies and customer relations abilities
- Built positive relationships with regular guests, learning names, orders, and special preferences
- Elevated guest relations by empowering servers to expertly handle conflicts
- Resolved guests inquiries and provided recommendations based on guests needs.
Education
B.S. - Public Health
SUNY College at Old Westbury
Skills
- Task prioritization
- Account updates and Inventory
- Complaint / Claims investigation
- Analytical thinking
- Sales summaries
- Account reconciliation
- Data inputting
- Expert in Microsoft Office, Quickbooks, Excel
- Bookkeeping support
- Information Technology
- Account analysis
- Financial acumen
Languages
Spanish
Native or Bilingual
Skills
- Bookkeeping support
- Information Technology
Timeline
Key Account Coordinator
Steve Madden LTD
05.2022 - Current
Administrative Assistant
Aviarms Support Corporation
01.2020 - 04.2022
Server Shift Leader
The Tap Room
05.2019 - 12.2021
B.S. - Public Health
SUNY College at Old Westbury
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