Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Gibson

Shreveport,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Client Service Assistant

COUNTRY Financial
06.2024 - Current
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Monitored client feedback regularly, using insights gained to enhance service quality continually.
  • Conducted research on industry trends and competitor offerings, empowering the team with relevant market knowledge.
  • Proactively identified potential challenges in servicing clients'' needs, working closely with management to implement preemptive measures.
  • Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
  • Generated quotes and proposals for clients to match individual needs.

Financial Counselor

Ochsner LSU Health
10.2018 - 12.2023
  • Conducted interviews with patients and their family members and answered questions regarding insurance benefits.
  • Identified healthcare resources and programs for patients who were unable to meet their financial obligations.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Reviewed medical records and consults notes
  • Submitted medicaid and medicaid disability applications
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with team members to achieve target results.

Patient Advocate

Conifer Health Solutions LLC
04.2018 - 09.2018
  • Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs.
  • Responsible for identifying all sources of potential payers including auto insurance, Workers' Compensation, commercial insurance, and private insurance.
  • Responsible for obtaining and completing confidential financial statement form and assisting patients in process of applying for any benefits for which they may be eligible.
  • Collected and reviewed patient information to assess eligibility for special programs
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.

Account Advisor III

BlueCross BlueShield of Louisiana
05.2011 - 02.2018
  • Responded to member and provider questions via telephone concerning health insurance benefits and claims.
  • Assisted other advisors with questions concerning benefits and claims.
  • Assisted with escalated calls from members and providers.
  • Verified data integrity and accuracy.
  • Managed over 50 customer calls per day
  • Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
  • Entered client details and notes into system for interdepartmental access and review.

Education

Bachelor of Arts - Psychology

University of Louisiana At Monroe
Monroe, LA

Skills

  • Attention to detail and organization skills
  • Interdepartmental cooperation
  • Insurance knowledge
  • Analytical and Critical Thinking
  • Excellent Communication
  • Dependable and Responsible
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Problem-Solving
  • Excellent customer service
  • Flexible and Adaptable
  • Claims
  • Benefits review

References

REFERENCES Available on Request

Timeline

Client Service Assistant

COUNTRY Financial
06.2024 - Current

Financial Counselor

Ochsner LSU Health
10.2018 - 12.2023

Patient Advocate

Conifer Health Solutions LLC
04.2018 - 09.2018

Account Advisor III

BlueCross BlueShield of Louisiana
05.2011 - 02.2018

Bachelor of Arts - Psychology

University of Louisiana At Monroe

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Vanessa Gibson