Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Gilbert

Philadelphia,PA

Summary

Diligent and personable customer service representative seeking a position that requires thorough communication skills combined with problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. ‘Seeking a customer service position with a leading corporation to provide excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Sales Assocaite/Key Holder

Forever 21
  • Recognized for being top sales producer 2 months in a row resulting in increased sales for the division
  • Providing excellent sales and customer service
  • Three years of experience key holder in multiple departments
  • 3 years of experience in a sales associate role with extensive knowledge of different POS systems, effective customer communication and ability to drive retail sales
  • Increased overall sales by 15% in one month
  • Recognized three times with awards for excellent customer service
  • Managing cash wrap and incoming inventory
  • Managed inventory by ensuring incoming shipments went to the floor in a timely manner, and all shipments were correct per delivery slips
  • Assisted supervisors with daily procedures such as opening and closing the store and followed company policies to ensure safety of employees and store products during closing
  • Oversaw store management with daily operational policies, solved customer issues and aided in the upkeep of visual merchandising
  • Managed displays and regularly updated visual presentations including mannequins on display
  • Shared product knowledge with customers and made personal recommendations
  • Motivated employees and assisted managers to facilitate communication between workers and supervisors
  • Coordinated store products and conducted inventory counts to maintain merchandise flow

Customer Service Representative

Recovery Center of America
05.2021 - 12.2022
  • Eradicated all avenues to solve a customer’s concern, but if I could not, I explained the reason, with an empathetic ear and researched other avenues to get them to the best solution
  • Attended regular meetings with fellow Client Service Representatives and sales supervisors and qualified sales management to receive coaching and feedback on how to improve client acquisition and experience
  • Worked with clients as a participant in the acts team to service those clients during loss and grievances, this consisted of assisting them with external and internal affairs
  • Provided above-and-beyond, fantastic client service by establishing trusting relationships with clients and providing them with the best communication experience imaginable
  • Worked cross-functionally to identify ways that enabled world-class customer service and communication practices at a scale
  • Established and updated accurate client information files in an online system and ensured clients received all necessary follow-up information
  • Secured, analyzed, and protected sensitive personal, and financial information following company compliance guidelines

Customer Service Representative

Spectrum
01.2016 - 05.2021
  • Received award and recognition for average handle time being 4 minutes and 32 seconds
  • Resulting in 25% increased sales and add-ons during checkout
  • Received award and recognition for first call resolution for my ability to provide excellent customer service
  • Awarded top customer service satisfaction averaging around 85%, leading in scale per my per
  • Maintained customer accounts and recorded account information
  • Managed customer financial accounts and processed customer adjustments
  • Provided product recommendations or services to customers based on their needs and preferences
  • Provided above-and-beyond, fantastic client service by establishing trusting relationships with clients and providing them with the best sales experience imaginable
  • Answer customer questions about basic banking services, such as account balances and interest rates and fees
  • Also assisted customers in protecting their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
  • Provided information regarding customer's products and services, answering questions, and resolving any customer inquiries or concerns via phone, and email
  • Consistent team-player and ability to work on my own initiative in a dynamic and challenging environment

Education

High School Diploma -

Cheltenham High School
Wyncote, PA
06.2012

Skills

  • Sales Team Training & Management
  • Problem Anticipation and Resolution
  • Accounting Records
  • Computer Literacy
  • Health and Safety Procedures
  • Customer Retention
  • Microsoft Word
  • Positive Reinforcement
  • Recruitment and Training
  • Team Development
  • Calendar and Scheduling Software
  • Time Management
  • Team Leadership
  • Effective Working Relationships
  • Thorough Knowledge of Product
  • Goal Attainment

Timeline

Customer Service Representative

Recovery Center of America
05.2021 - 12.2022

Customer Service Representative

Spectrum
01.2016 - 05.2021

Sales Assocaite/Key Holder

Forever 21

High School Diploma -

Cheltenham High School

Similar Profiles

CREATE PROFILE
Vanessa Gilbert