Vanessa Giles
Philadelphia
Summary
Dynamic, Energetic and Highly experienced in commercial property management with solid history of success, including oversight of multi-million-dollar properties.
Overview
17
17
years of professional experience
Work History
Housing Counselor
Philadelphia Corporation Of Aging
03.2023 - Current
- Improved client financial literacy by conducting comprehensive budget and credit counseling sessions.
- Assisted clients in achieving homeownership by guiding them through the home buying process.
- Prevented foreclosures by providing timely intervention strategies and loss mitigation options.
- Developed successful housing action plans, addressing individual client needs and financial goals.
- Empowered clients to make informed decisions on their housing options by delivering educational workshops.
- Assisted clients in accessing essential housing resources, such as utility assistance programs and emergency shelter services.
Disaster Recovery Specialist
Small Business Administration
09.2020 - 10.2021
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced disaster recovery capabilities by implementing efficient strategies and procedures.
- Reduced downtime during critical incidents by developing comprehensive response plans.
- Established strong relationships with external agencies for effective coordination during crisis events.
Customer Service Representative
IRS
11.2012 - 04.2019
- Facilitated inter-departmental communication to effectively provide customer support.
- Resolved Tax issues over phone with 65-80 customers daily.
- Perform tax adjustment
- Expertly and diplomatically drew out information from individual may attempt to withhold that individual may attempt to withhold
- Made determinations and used sound judgment concerning controversial matters in reporting taxes
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Executive Administrative Assistant/Project Manager
Winston Salem Housing Authority
09.2007 - 01.2010
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Managed commercial properties and prepared homes for clients prior to arrival.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Conducted research on industry trends, providing valuable insights to support strategic decisionmaking.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
BBA - Business Management/ Marketing
University of Pennsylvania
Philadelphia, PA05.1997
Skills
- Local and State Regulations
- Eligibility Determinations
- Client Assessments
- Administrative Support
- Customer Communication
- Customer Satisfaction
- Telephone Interviews
- Information Collection
Timeline
Housing Counselor
Philadelphia Corporation Of Aging
03.2023 - Current
Disaster Recovery Specialist
Small Business Administration
09.2020 - 10.2021
Customer Service Representative
IRS
11.2012 - 04.2019
Executive Administrative Assistant/Project Manager
Winston Salem Housing Authority
09.2007 - 01.2010
BBA - Business Management/ Marketing
University of Pennsylvania
Similar Profiles
Ivian FieldsIvian Fields
DELIVERY DRIVER at Philadelphia Corporation Of Aging (PCA)DELIVERY DRIVER at Philadelphia Corporation Of Aging (PCA)
Shadai WilliamsShadai Williams
Support Coordinator at Philadelphia Corporation of AgingSupport Coordinator at Philadelphia Corporation of Aging
Denise McIntoshDenise McIntosh
Assessment Worker II at Philadelphia Corporation of AgingAssessment Worker II at Philadelphia Corporation of Aging