Vanessa Giraldo

- Led the Renewals Department with a focus on client retention and revenue growth.

- Successfully generated $1 million to $1.5 million in renewal funding per month, contributing significantly to the company's revenue targets.

- Guided clients through the funding process, ensuring a seamless experience from deal closure to funding disbursement.

- Developed and executed targeted email and text blasting campaigns to market to the Renewals Book, resulting in increased engagement and conversion rates.

- Initiated 50-70 calls to the Renewals Book, bringing in 5-10 clients a day looking for additional funding.

- Provided exceptional customer service by addressing clients' needs and concerns related to their accounts.

- Collaborated closely with the executive sales team to facilitate funding for their clients, ensuring a seamless process and exceptional customer experience.

-Coordinated $5-6 million in funding with executive sales team.

-Collected and compiled stipulations from clients needed for funding.

-Managed executive calendars, scheduling meetings and appointments optimize funding process.

- Assisted the CEO with a wide range of tasks, addressing his needs and contributing to smooth business operations.

- Proactively restocked the CEO's office with necessary supplies

-Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

• Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.