VANESSA GITAU
Riverside,Missouri
Summary
Highly-motivated and business oriented with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Administrator
Cherokee Federal (IRS Contracted)
Kansas City, Missouri
06.2023 - Current
- Perform Original Entry and/or Data Verification functions on Information returns on the SCRIPS system as well as transcription of information into a computer program
- Input data into an inventory tracking system and input entity changes on a computer system
- Process requests for transcripts and utilizing automated tools
- Proficient in accurately entering large volumes of data with high attention to detail
- Skilled in using Microsoft Excel and database management software for data entry tasks
- Ability to identify and resolve errors or discrepancies in data entry to maintain data integrity.
IT Support Technician (Help Desk 1)
Conduent
Remote, Kansas City, Missouri
10.2022 - 05.2023
- Provided first-level technical support to end-users, troubleshooting and resolving hardware and software issues
- Assisted in the setup and configuration of computer systems, peripheral devices, and software applications
- Managed user accounts, permissions, and system access levels in Active Directory and other network systems
- Maintained servers and systems to keep the network fully operational
- Tested new software and hardware prior to deployment.
Customer Support Technician
Maximus Federal Service
Lawrence, Kansas
11.2021 - 06.2022
- Provided technical support to customers via phone and email, resolving their technical issues promptly
- Collaborated with cross-functional teams to resolve complex customer issues and improve product functionality
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Created and closed out tickets based on customer-related problems and resolutions.
Specimen Inspector
Thermosher Scientic
Overland Park, Kansas
11.2020 - 09.2021
- Conducted thorough inspections of specimens to ensure quality and accuracy of data
- Verified specimen labeling and documentation according to established guidelines and protocols
- Collaborated with the laboratory team to troubleshoot and resolve any issues or discrepancies
- Maintained accurate records and documentation of inspection results for reference and auditing purposes.
Data Analyst Intern
Kenya Revenue of Authority
Nairobi, Kenya
08.2018 - 02.2019
- Supported tasks related to SharePoint development and application maintenance
- Assisted in data cleansing and data quality assurance initiatives to ensure data accuracy
- Developed data mining algorithms and collaborated with cross-functional teams to identify patterns, trends, and insights in data sets
- Utilized statistical techniques and data visualization tools to present findings in a clear and concise manner
- Aggregated data from various sources to construct streamlined data pipelines.
Education
Certicate Of Completion (Intensive Computer Science Training) -
Centriq Technical Training
08.2022
Some College -
Johnson County Community College
05.2021
Skills
- Highly motivated
- Results-driven
- Data Analyst
- Analytical skills
- Expertise in data visualization
- Identifying and interpreting complex patterns
- Driving data-driven decision-making
- Delivering actionable insights
- Optimize business performance
- SQL
- Data Analysis
- Critical Thinking
- Data mining
- Troubleshooting
- Customer Service
- Predictive Modeling
- Azure
- Java
- Editing
- Database Management
- Content Curation
- Editing and proofreading
- Visual Communication
- User documentation production
- Microsoft Office
Certification
- Google Data Analytics Professional Certificate (currently pursuing)
- First Aid Certificate
- Comptia Az900 Azure Cloud Fundamentals Certificate
- Cloud and Security Intensive Lab Training Certificate
Clearance
Public Trust Clearance
Personal Information
Title: Technical Analyst
Languages
English
Professional
Swahili
Professional
French
Limited
Timeline
Data Entry Administrator
Cherokee Federal (IRS Contracted)
06.2023 - Current
IT Support Technician (Help Desk 1)
Conduent
10.2022 - 05.2023
Customer Support Technician
Maximus Federal Service
11.2021 - 06.2022
Specimen Inspector
Thermosher Scientic
11.2020 - 09.2021
Data Analyst Intern
Kenya Revenue of Authority
08.2018 - 02.2019
Certicate Of Completion (Intensive Computer Science Training) -
Centriq Technical Training
Some College -
Johnson County Community College
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