Vanessa Givens
Grimes
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of individuals in dynamic, fast-paced settings. Customer-focused professional with successful 7-year career in family entertainment sector, managing inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
JP Party Rentals
10.2022 - Current
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with clients.
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Utilized a data system to record accurate client information.
- Worked alongside clients throughout their entire booking experience, creating a personal and specialized event plan for each individual.
- Communicated special requests, specific event information, and other key details across multiple departments to ensure a seamless and excellent experience for clients in every point of their event.
- Researched and observed emerging markets to take advantage of potential new leads.
General Manager
The Playground For Kids
08.2020 - 10.2022
- Completed new job expectations while continuing to excell at previous job duties in past roles.
- Managed budget implementations, employee reviews, training, and schedules.
- Recruited, hired, and trained initial personnel, establishing comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Orchestrated and participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts, including covering for short-staff occurrences.
Team Lead
The Playground For Kids
08.2019 - 08.2020
- Accepted and excelled at new role while continuing to complete job duties assigned to party assistants.
- Promoted high standards through personal example to help each team member understand expected behaviors and standards.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Held weekly team meetings to inform team members on company news and updates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated customer needs and feedback to drive product and service improvements.
Dog Daycare Attendant
Wags
05.2019 - 10.2019
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Gave animals proper attention to promote secure environment in owner's absence.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Party Assistant
The Playground For Kids
03.2017 - 08.2019
- Maintained clean and organized play areas during general business hours, as well as sanitized equipment between parties to create a comfortable environment for guests to enjoy.
- Greeted guests and welcomed patrons in support of company service policy.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Led creative games and activities to engage and entertain guests during open play hours.
- Utilized great communication and interpersonal skills when interacting with guests to promote smooth and efficient operations.
- Trained new employees in procedures and policies to achieve employee efficiency.
- Participated in regular team meetings to discuss upcoming projects, share best practices, and identify areas of improvement within the team dynamic.
Crew Member
Culver's Restaurant
05.2018 - 09.2018
- Supported management in achieving operational efficiency by completing additional tasks as assigned.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Influenced repeat business by delivering exceptional dining experiences that exceeded customer expectations every visit.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Restocked workstations with supplies to decrease customer waiting during busy periods.
Education
Associate of Arts -
Des Moines Area Community College
Ankeny, IA05.2021
Skills
- Training and Development
- Lead Generation
- Effective Workflow Management
- Sales Expertise
- Customer-Focused
- Team Building and Leadership
- Exceptional Telephone Etiquette
- Employee Scheduling
- Customer Relationship Management
Timeline
Customer Service Manager
JP Party Rentals
10.2022 - Current
General Manager
The Playground For Kids
08.2020 - 10.2022
Team Lead
The Playground For Kids
08.2019 - 08.2020
Dog Daycare Attendant
Wags
05.2019 - 10.2019
Crew Member
Culver's Restaurant
05.2018 - 09.2018
Party Assistant
The Playground For Kids
03.2017 - 08.2019
Associate of Arts -
Des Moines Area Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursSimilar Profiles
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